[Remote] Program Manager, Technical Education at Vanta

United States

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$116,000 – $137,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, SaaSIndustries

Requirements

3–5+ years of experience in technical writing, developer documentation, or product support enablement; preferably in a SaaS or API-heavy environment
Experience writing about or supporting integrations, APIs, or developer-facing products
Exceptional communication and collaboration skills; comfortable working with engineers and support reps alike
Strong understanding of how to write for different audiences: technical users, non-technical customers, and internal teams
Comfort with metrics-driven work and ability to use documentation to drive measurable impact
A natural drive to understand how systems work end-to-end, including edge cases and backend dependencies
Willingness to dig into unfamiliar platforms (e.g., a new cloud provider) to document them thoroughly
Tools & Experience: Cloud platforms (AWS, Azure, GCP); Developer tools (GitHub, GitLab, Bitbucket, Swagger/OpenAPI); Identity and ticketing systems (Okta, Azure AD, Google Workspace, Jira, Zendesk); Writing/publishing (Markdown, Git, ReadMe/Docusaurus, internal tools like Notion or Confluence); Experience with AI-powered knowledge systems or a support deflection tool
Preferred: Background in support or customer success
Preferred: Experience designing or contributing to internal knowledge bases or LLM-driven support assistants
Preferred: Writing for a security-conscious audience or familiarity with compliance and audit tooling

Responsibilities

Own and maintain technical documentation for integrations, ensuring consistency, accuracy, and clarity across all channels
Partner with EPD (Engineering, Product, and Design) to align documentation timelines with product release schedules, ensuring documentation is ready at launch
Produce a wide range of support content, including: Internal snippets and guides for tools like Fin Co-Pilot and AI-powered chats; Training programs, workshops, and live customer-facing educational webinars; External documentation like FAQs, tooltips, and troubleshooting guides
Enable internal teams to close tickets faster by embedding smart documentation within support workflows
Reduce the volume of integration-related support tickets by: Driving a 40% decrease in escalations per month (e.g., 50 ➝ 30); Reducing customer support requests via Slack by 50% (e.g., 110 ➝ 55)
Influence upstream support metrics in partnership with the Support team, such as: Reducing time to resolution for integration tickets; Increasing AI-powered support ticket deflections; Decreasing the total number of new integrations-related tickets by 100 per month

Skills

Technical Program Management

Integrations

Technical Documentation

Product Releases

Support Tools

Intercom Co-Pilot

AI-Powered Chats

Training Programs

Workshops

Webinars

FAQs

Troubleshooting

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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