Product Support Specialist - Trading Execution Platform at Virtu Financial

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TradingIndustries

Requirements

At least 2 years of experience in a client facing role within the financial services industry
Solid knowledge of EMS / OMS products (especially trading workflows)
Strong communication and inter-personal skills
Good analytical and problem-solving skills
Team-oriented, strong collaboration skills
Understanding of software development processes (iteration planning, QA, UAT testing etc)

Responsibilities

Train and service clients on Execution Management System (EMS) related projects
Follow incident response protocol and consistently look to refine and improve the process
Educate client Triton users on Platforms product functionality
Feed new requests back into the Platforms development team
Maintain and grow relationships with individual client users to understand their needs and to solicit their feedback
Translate user needs into sets of technical requirements for Product Management
Work effectively as a member of a Global product team
Provide product specialist knowledge on sales calls to clients/prospects

Skills

Key technologies and capabilities for this role

EMSOMSFIX ProtocolIncident ResponseTriageRequirements AnalysisAlgorithmic TradingDatabase AdministrationSoftware DevelopmentClearingSettlement

Questions & Answers

Common questions about this position

What is the location for this Product Support Specialist role?

The role is based in New York.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the required skills for this Product Support Specialist position?

Required skills include at least 2 years of experience in a client-facing role within financial services, solid knowledge of EMS/OMS products and trading workflows, strong communication and interpersonal skills, good analytical and problem-solving skills, team-oriented collaboration skills, and understanding of software development processes.

What does the team structure look like for this role?

The role involves working effectively as a member of a Global product team.

What makes a strong candidate for this Product Support Specialist role?

A strong candidate will have at least 2 years in a client-facing financial services role, knowledge of EMS/OMS products, strong communication and collaboration skills, plus preferred experience in coding/SQL, data analysis, and electronic trading concepts like FIX protocol.

Virtu Financial

Market making and trading solutions provider

About Virtu Financial

Virtu Financial specializes in market making and trading solutions, providing services that enhance the efficiency of financial markets. The company uses advanced technology and its understanding of market structures to offer a variety of products, including execution services, liquidity sourcing, and analytics. Clients such as institutional investors and broker-dealers benefit from Virtu's ability to generate liquidity, which helps stabilize markets. A key feature of Virtu's offerings is its Open Technology platform, which supplies clients with data-as-a-service, including a library of APIs and tools to improve trading strategies. Unlike many competitors, Virtu emphasizes transparency and a comprehensive approach to trading, aiming to support clients in navigating global financial markets effectively.

New York City, New YorkHeadquarters

2008Year Founded

$194.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Wellness Program

Gym Membership

Risks

Increased competition from firms like Citadel Securities challenges Virtu's market share.

Regulatory scrutiny on high-frequency trading may raise compliance costs for Virtu.

Cryptocurrency market volatility impacts Virtu's liquidity provision and risk management.

Differentiation

Virtu leads in electronic market making across diverse asset classes globally.

The Open Technology platform offers a robust data-as-a-service solution with extensive APIs.

Virtu's commitment to transparency and innovation strengthens its industry position.

Upsides

Growing demand for algorithmic trading boosts Virtu's market making services.

ESG investing trends increase demand for transparent trading platforms like Virtu's.

Quantum computing advancements enhance Virtu's trading algorithms and market efficiency.

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