Title Insurance Workflow Administrator

Job Title: ResWare Administrator

Employment Type: Full-time

---

Position Overview

ATTORNEYS' TITLE FUND SERVICES is seeking a skilled individual to manage, maintain, and optimize the currently in-use title insurance production system. This role is crucial for ensuring operational efficiency, identifying opportunities for improvement, and collaborating with cross-functional teams to enhance the title production system. The position also involves providing support to product users and integration partners.

---

Primary Responsibilities

• Configure, maintain, and optimize title production system settings and workflows for the Branch Operations Division and other internal users.
• Manage internal user accounts, permissions, and security settings within title production systems.
• Oversee and support system integrations, including monitoring and resolving .xml errors, assisting with API configurations, and managing data exchange processes.
• Provide technical guidance for system enhancements and new feature implementations.
• Troubleshoot technical issues and provide advanced user support.
• Implement and maintain custom templates, documents, and automation rules.
• Create and distribute documentation related to system changes to appropriate stakeholders.
• Design and write complex SQL queries for data extraction, reporting, and analysis.
• Create custom database reports.
• Serve as a subject-matter expert on The Fund’s title production system workflow.
• Meet regularly with Fund and Old Republic Information Services stakeholders to communicate changes and product needs.
• Provide recommendations to Fund management and Old Republic Information Services on potential efficiency gains, including integrated services.
• Own customer issues from initial contact to resolution or transition.

---

Requirements

• 3+ years of ResWare Administration experience required.
• Education: Bachelor’s degree in computer science, information systems, or related fields, or equivalent work experience.

---

Technical Skills

• Advanced SQL proficiency with experience in complex query development.
• Knowledge of ResWare API and integration capabilities.
• Proficiency in data analysis and reporting tools.
• Scrum and agile software development methodologies preferred.
• User stories knowledge preferred.

---

Knowledge & Skills for Success

• Understanding of title industry workflows and processes is a must.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Ability to translate business requirements into technical solutions.
• Strong communication skills for both technical and non-technical audiences.
• Self-motivated with the ability to work independently.
• Ability to learn and adapt to new technologies.
• Ability to foster, develop, and maintain professional and collaborative working relationships.
• Interact effectively and professionally with all levels of management, employees, and customers.
• Operational efficiency and prioritization.
• Planning and organization skills.
• Decision making.
• Presentation skills.
• Ability to maintain confidences and confidential information, required.

---

Company Information

The Fund

---

Benefits

• Comprehensive medical, prescriptions, dental, and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company-paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit.

---

#LI-MB1 #ResWare