Podium

Product Support Specialist

Lehi, Utah, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Customer ServiceIndustries

Requirements

Candidates should have 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience, strong problem-solving abilities with a proactive and positive attitude, excellent verbal and written communication skills, and the ability to handle multiple tasks simultaneously and work under pressure. Familiarity with navigating and working with multiple support systems such as Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc., and technical knowledge in phone systems, VoIP, and network connectivity is a plus.

Responsibilities

As a Product Support Specialist, you will assist Podium customers with how-to questions and troubleshooting, provide timely and accurate solutions through chat, email, phone, and Podium tools, deliver a

Skills

Salesforce
Twilio
Zendesk
Freshdesk
Service Cloud
ServiceNow
LiveAgent
Intercom
Phone Systems
VoIP
Network Connectivity
Problem-Solving
Communication Skills

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Key Metrics

Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.
Strategic shifts by new CMO Pauline Reader might not align with customer expectations.
Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.
The platform integrates seamlessly with various communication channels for unified customer experiences.
Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.
The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.
Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

Land your dream remote job 3x faster with AI