Product Support Specialist
Tremendous$70,000 - $75,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Customer ServiceIndustries
Requirements
Candidates should have 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience, strong problem-solving abilities with a proactive and positive attitude, excellent verbal and written communication skills, and the ability to handle multiple tasks simultaneously and work under pressure. Familiarity with navigating and working with multiple support systems such as Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc., and technical knowledge in phone systems, VoIP, and network connectivity is a plus.
Responsibilities
As a Product Support Specialist, you will assist Podium customers with how-to questions and troubleshooting, provide timely and accurate solutions through chat, email, phone, and Podium tools, deliver a
Skills
Salesforce
Twilio
Zendesk
Freshdesk
Service Cloud
ServiceNow
LiveAgent
Intercom
Phone Systems
VoIP
Network Connectivity
Problem-Solving
Communication Skills
Podium
Streamlines local business communications and payments
About Podium
Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.
Lehi, UtahHeadquarters
2014Year Founded
$407.2MTotal Funding
SERIES_DCompany Stage
Enterprise Software, Fintech, AI & Machine LearningIndustries
1,001-5,000Employees