Field Service Engineer
Thermo Fisher ScientificSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Engineering, ManufacturingIndustries
Requirements
Candidates must possess a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, Electronics, Computer Science, or an equivalent technical degree, along with prior experience in field or service engineering.
Responsibilities
The Product Support Service Engineer will monitor product performance to reduce warranty costs and meet customer needs, identify problems, investigate causes, establish priorities for resolution, define problems in terms of observed symptoms, research available data, and develop plans for fixing problems including validation. They will also initiate action for product improvement through PIP/PSP warranty program preparation, prepare and distribute technical publications, provide input to NPI teams, identify pilot machines needed, assess rework, support dealer personnel, marketing units, and design engineers, and respond to customer and employee questions regarding product performance.
Skills
Field Engineering
Service Engineering
Problem Identification
Root Cause Analysis
Technical Publications
Warranty Programs
Product Improvement
Customer Support
Dealer Support
Design Engineering
Caterpillar Inc.
Manufactures heavy machinery for various industries
About Caterpillar Inc.
Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.
Irving, TexasHeadquarters
1925Year Founded
$143.5KTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries
10,001+Employees
Benefits
Annual incentive bonus plan
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
Risks
Closure of Aurora office may impact regional economy and Caterpillar's reputation.
Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.
Advanced technology in Cat D8 dozer may face resistance from traditional customers.
Differentiation
Caterpillar's century-long history underscores its reliability and industry leadership.
The company integrates AI and IoT to enhance machinery performance and customer satisfaction.
Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.
Upsides
Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.
Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.
Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.
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