Multiple Roles - FinTECH Student Support
edXFull Time
Junior (1 to 2 years)
Candidates must have at least 1 year of experience in a technical or fintech customer-support role. They should possess a customer-first instinct, critical thinking skills with good judgment, and be a self-directed learner. Fluency with support tools like Google Workspace, remote-desktop tools, and ticketing systems (Salesforce Service Cloud preferred) is essential, along with meticulous attention to detail and clear, concise communication skills. Prior experience in fintech, wholesale, or payments, familiarity with accounting software, and comfort in fast-changing startup environments are considered advantageous.
The Technical Services role involves delivering white-glove support to customers via email, phone, and video, resolving their questions quickly and empathetically. Responsibilities include detecting and investigating issues using logs and queries, troubleshooting integrations by combining logs, spreadsheets, and accounting data, and filing clear bug reports to improve product quality. The individual will also own daily operations by generating reports, triaging tickets in Salesforce Service Cloud, executing scheduled tasks, and creating SOPs to document and scale processes for improved time-to-resolution.
Payment platform for food industry vendors
Wholesail is a payment platform that simplifies the invoicing and payment processes for vendors in the food and beverage industry, including distributors of beer, wine, and spirits, as well as service contractors. The platform allows vendors to create clear and organized invoices, making it easier for their customers to view and pay for goods and services. This enhances the efficiency of financial transactions and improves cash flow for vendors. Wholesail operates on a subscription-based model, where vendors pay a fee to access a suite of tools designed to optimize their payment processes, and may also incur transaction fees for certain payment methods. What sets Wholesail apart from its competitors is its focus on the specific needs of the food and beverage sector, providing a user-friendly solution that reduces administrative burdens for vendors, allowing them to concentrate on their core business activities.