Job Description: Field Service Engineer

Position Overview

Join Thermo Fisher Scientific as a Field Service Engineer (FSE) within our Laboratory Equipment (LE) division. As a remote colleague, you will commute daily to customer sites to provide sophisticated services, including repair, installation, and maintenance of various laboratory equipment products. These products include temperature monitoring devices, incubators, centrifuges, refrigerators, freezers, and cryogenic storage units. You will be responsible for managing customer relationships, scheduling visits, addressing concerns, and resolving issues to ensure customer satisfaction.

Location

The ideal candidate will reside in the Raleigh/Durham, North Carolina area.

Employment Type

Full-time

Work Schedule

Standard (Monday-Friday)

Responsibilities

• Handle various aspects of field service support and customer relationships.
• Provide sophisticated services on laboratory equipment.
• Repair, install, and maintain laboratory equipment products such as temperature monitoring devices, incubators, centrifuges, refrigerators, freezers, and cryogenic storage.
• Work directly with customers to schedule visits, address their concerns, and provide reassurance while resolving their problems.
• Complete learning assignments on time.
• Read and understand procedures.
• Submit expense reports.
• Maintain spare part inventory.

Requirements

• Education: Certification, Associate's, or Bachelor's degree in HVAC, electronics, or engineering is advantageous.
• Knowledge, Skills, and Abilities:
  • Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
  • Customer Skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
  • Problem-Solving Skills: Diagnose and solve issues using schematics, diagrams, service manuals, and other technical resources.
  • Technological Proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
  • Independent: Prioritize tasks, use good judgment, and apply all available resources.
  • Maintain a valid driver's license and a safe driving record.

Environmental Conditions

• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom Requirements: No hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair allowed.
• Some degree of Personal Protective Equipment (PPE) is required, including safety glasses, gowning, gloves, lab coats, and earplugs.

Benefits and Travel

• FSEs are provided with a Company (Fleet) vehicle for daily travel to multiple customer locations within their defined service area.
• Overnight travel of approximately 10% is required for servicing customers and participating in training programs.

About Thermo Fisher Scientific

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.