Field Service Engineer I (IES LE)

North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Laboratory Equipment & ServicesIndustries

Requirements

Candidates should possess a certification, an Associate's degree, or a Bachelor's degree in HVAC, electronics, or engineering, which is advantageous. They must maintain a valid driver's license and a safe driving record, and demonstrate strong customer skills, including the ability to build positive relationships and deliver customer-centric service. Furthermore, candidates should possess problem-solving skills to diagnose and resolve issues using technical resources, technological proficiency to operate computers and specialized software, and the ability to work independently, prioritizing tasks and utilizing available resources.

Responsibilities

The Field Service Engineer will provide sophisticated services on laboratory equipment, including repair, installation, and maintenance of products such as temperature monitoring devices, incubators, centrifuges, refrigerators, freezers, and cryogenic storage units. They will handle various aspects of field service support and customer relationships, including scheduling visits, addressing customer concerns, providing reassurance, and resolving problems to ensure customer satisfaction. Additionally, the role involves completing learning assignments on time, reading and understanding procedures, submitting expense reports, and maintaining spare part inventory, while adhering to GMP Safety Standards and utilizing appropriate PPE.

Skills

Laboratory Equipment Repair

Installation

Maintenance

Customer Service

Scheduling

Troubleshooting

Spare Part Inventory Management

Reading Procedures

Expense Reporting

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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