Field Service Engineer

Position Overview

• Location Type: Remote (Commutes to customer sites in California’s San Francisco Bay Area)
• Employment Type: Full-time
• Salary: (Salary information is incomplete - further details needed)
• Job Type: Field Service Engineer
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials.

Requirements

• High school diploma or equivalent required.
• Associate degree from technical school is a plus.
• Valid Drivers License
• Safe Driving Record
• Excellent Communication skills
• 1+ year of customer service experience
• 1+ year of experience repairing, troubleshooting, and equipment testing (a plus)

Responsibilities

• Provide sophisticated services on laboratory equipment, including:
  • Repair
  • Install
  • Maintain various laboratory equipment products (temperature monitoring, incubators, centrifuges, refrigerators, freezers, and cryogenic storage).
• Work directly with customers to schedule visits, address their concerns, and provide reassurance while resolving their problems.
• Complete learning assignments on time, reading procedures, submitting expense reports, and maintaining spare part inventory.
• Overnight travel of approximately 10% is required to service customers and participate in training programs.

Knowledge, Skills, and Abilities

• Driven: Seek opportunities and challenges with intensity to consistently meet timelines.
• Customer skills: Build positive relationships, maintain mature behavior, and deliver customer-centric service.
• Problem-solving skills: Diagnosing and solving using schematics, diagrams, service manuals, and other technical resources.
• Technological proficiency: Efficiently operate computers, smartphones, basic networks, and specialized software.
• Independent: Prioritize tasks, use good judgment, and apply all available resources.

Compensation and Benefits

• (Salary information is incomplete - further details needed)

Company Information

• Company: Thermo Fisher Scientific
• Mission: To enable our customers to make the world healthier, cleaner and safer.
• Division: Laboratory Equipment (LE)

Application Instructions

• (Application instructions are incomplete - further details needed)