Field Service Engineer

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Biotechnology, Medical DevicesIndustries

Requirements

Candidates must possess a high school diploma or equivalent, an associate degree from technical school is preferred, and a valid driver’s license with a safe driving record are required. A minimum of one year of customer service experience and at least one year of experience in repairing, troubleshooting, and equipment testing is desired.

Responsibilities

The Field Service Engineer will handle various aspects of field service support and customer relationships within the Laboratory Equipment (LE) division, providing sophisticated services on laboratory equipment such as repair, installation, and maintenance of items like temperature monitoring systems, incubators, centrifuges, and refrigerators. They will directly work with customers to schedule visits, address concerns, and resolve problems, complete learning assignments, and maintain spare part inventory. Additionally, the FSE will travel approximately 10% overnight to service customers and participate in training programs, utilizing a Company vehicle for daily travel.

Skills

Repair

Troubleshooting

Equipment testing

Customer service

Communication

Problem-solving

Laboratory equipment

Install

Maintain

Computer operation

Smartphone operation

Networking

Technical proficiency

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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