Process Trainer at TSMG

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Work from office, 5 days a week
Open to rotational shifts (Mon–Sat)
Bachelor’s degree in any stream
Minimum 2+ years of training experience in Maps or related technology fields; experience with Google environment preferred
Experience working with global teams, with strong cross-geo communication skills
Strong knowledge of training concepts and methodologies
Excellent presentation, communication, and interpersonal skills
Strong people-handling skills, ability to identify trainee behavior/issues
Ability to front-end and manage tasks independently
Self-motivated, problem-solver, confident, and logical

Responsibilities

Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations, and visual aids
Plan classroom trainings, e-learnings, and other computer-aided instructional technologies, simulators, conferences, and workshops
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System
Evaluate trainees throughout training by administering assessments and activities, followed by feedback
Check logistical requirements (classroom booking, training material, etc.) before beginning a program to ensure smooth implementation
Participate in client calls regarding updates on new products and development
Conduct training needs evaluation and knowledge enablement activities for new joiners and BAU operators
Assess learning needs via PKTs, TNIs & bottom quartile performance analysis
Proactively identify opportunities and plan training interventions in collaboration with Ops & internal leads
Monitor calls and perform quality checks to validate QA findings for retraining purposes
Conduct shadow sessions and provide floor support to identify process gaps or improvement opportunities
Create/customize high-quality modules and session plans based on business and floor requirements
Develop SOPs, knowledge bytes, micro-learning modules, manuals, and visual aids
Recommend modifications or additions to content as per business dynamics, including quarterly audits
Create policy documents for new launches, maintain and audit existing documents
Handle policy-related queries from Clients/Operations
Provide resolutions and insights for issues/escalations
Identify gaps in existing policies/tools and recommend solutions
Share policy/workflow updates and check understanding via PKTs or dip-checks
Maintain data and reporting (updates, assessments, scorecards, feedback, etc.)
Hold regular meetings with Operations, stakeholders, and Clients
Conduct interviews and evaluate technical/communication skills
Maintain advisor documents handed over to Operations during movement to Mentoring/OJT
Adapt flexibly to changing business needs and perform assigned tasks

Skills

Key technologies and capabilities for this role

Training FacilitationContent CreationInstructional Designe-LearningAssessmentsSOP DevelopmentPerformance AnalysisQuality ChecksShadow SessionsSoft Skills TrainingWorkshop ManagementNeeds Assessment

Questions & Answers

Common questions about this position

Is this a remote position or do I need to work from the office?

This is a work-from-office position, requiring presence 5 days a week.

What are the shift requirements for this role?

The role involves rotational shifts from Monday to Saturday.

What qualifications and experience are required for the Process Trainer position?

A Bachelor’s degree in any stream is required, along with a minimum of 2+ years of training experience in Maps or related technology fields; experience with Google environment is preferred.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills make a strong candidate for this Trainer role?

Strong candidates will have training experience in Maps or Google environments, the ability to create training content and SOPs, facilitate various training formats, identify training needs, and adapt quickly to a fast-paced environment.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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