[Remote] New Club Talent Team Member Experience Leader - Travel at BJ's Wholesale Club

Florida City, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Experience assessing, teaching, and assisting Assistant Club Managers of Member Experience (ACMMEs) in new clubs post 6-week hub training
Ability to deliver structured leadership training focused on Member Experience areas
Knowledge of BJ’s operational, service, and compliance standards, including GOLD execution, member engagement, frontline operations, Omni, Optical, Liquor, Gas, and HROC procedures
Expertise in compliance, food safety, audit preparedness, talent management, coaching, team development, business analytics, scheduling, and labor optimization
Capability to work in close partnership with Club Managers, Regional Operations Leaders, HR Business Partners, and Corporate Training teams
Willingness to travel for new club openings and related events

Responsibilities

Deliver structured leadership training with emphasis on Member Experience areas
Facilitate in-club training covering GOLD execution, member engagement, frontline operations, Omni, Optical, Liquor, Gas, HROC procedures, compliance, food safety, audit preparedness, talent management, coaching, team development, business analytics, scheduling, and labor optimization
Assist ACMs and CMs in key events from club turnover to grand opening, including supply receiving, department setup, and training of leads and team members
Assist with key tasks after Grand Opening
Observe ACMMEs, provide targeted performance coaching aligned with KPIs and behavior expectations
Track developmental milestones, certify readiness for independent role execution, identify gaps, and deliver reinforcement training
Prepare detailed progress assessments and provide feedback to Club Managers and Regional Ops
Collaborate with Learning & Development and Field Ops to improve training curriculum and update materials for policy changes, new systems (Tableau, MY WORK), or best practices
Share insights and feedback to influence broader training strategy and club leadership effectiveness
Serve as liaison between training, HR, compliance, and operations teams
Model inclusive leadership, ethical decision-making, and high-performance culture
Assist with new club openings, pilot programs, or underperforming market interventions as needed
Model BJ’s values and GOLD standards at all times
Influence future leaders through mentorship and coaching

Skills

Key technologies and capabilities for this role

Team LeadershipMember Experience ManagementTraining and DevelopmentOperational StandardsComplianceRetail OperationsEmployee Coaching

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount.

Is this a remote position or does it require travel?

This is a full-time role involving in-club training and assistance for new clubs, including department setup and key events from club turnover to grand opening, with the job title indicating travel.

What key skills are needed for the Member Experience Leader role?

Key skills include expertise in training and development, performance coaching and evaluation, knowledge of BJ’s operational procedures like GOLD execution, frontline operations, compliance, food safety, talent management, business analytics, and scheduling.

What is the company culture like at BJ’s Wholesale Club?

BJ’s is a team built on purpose and opportunity with over 30,000 team members making a real impact, focused on supporting health, well-being, and growth, while upholding cultural values and driving member experience excellence.

What makes a strong candidate for this role?

Strong candidates have experience assessing, teaching, and assisting in leadership training for member experience, with skills in performance coaching, operational procedures, compliance, talent management, and partnering with managers, HR, and training teams.