Principal Solutions Engineer (NYC or Atlanta)

About Tines

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote position that must be based in NYC or Atlanta, GA metro areas, as it will require regular in person meetings in this region.

Job Summary

We are looking for a Principal Solutions Engineer to join our pre-sales team at Tines and win new customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work.

The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems.

What you will be doing

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver strategic presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of value and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support and act as a mentor to the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams

Principal-Level Responsibilities

Product Expertise

• Viewed as an expert in explaining complex technical issues to Architects, IT Decision Makers, and C-level personnel
• Works on multi-faceted problems that always require new and creative thinking and has latitude in making recommendations
• Major participation in community events as a Subject Matter Expert
• Perform discovery in the most complex business and technical environments
• Handle sensitive discovery exercises across multiple conflicting senior stakeholders
• Present the Tines platform in conjunction with associated enterprise technologies in the most complex environments and with expert knowledge of the techniques behind the complex use cases Tines will encounter (e.g., incorporating compliance and data security controls into an architectural approach and presenting the benefits and trade offs of this approach)