Customer Success Manager - Conduit
Pear VC- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, and have at least 5 years of experience in software engineering, with a strong focus on cloud computing and distributed systems. Demonstrated experience with web2 engineering best practices and web3 technologies is essential, as is a deep understanding of blockchain scalability and modularity.
As a Senior Solutions Engineer, you will collaborate closely with the engineering and GTM teams to provide support to customers, maintain the rollup stack offerings, and address customizations made possible by Conduit’s Rollup-as-a-Service platform. You will ensure a positive onboarding experience for customers, serving as the initial point of contact for troubleshooting technical issues and debugging complex problems. Furthermore, you will be responsible for quickly obtaining a deep technical understanding, creating proof-of-concepts to validate new approaches, and proactively identifying and addressing the most critical problems to solve within the customer landscape.
Blockchain infrastructure platform for developers
Conduit provides a platform that enhances blockchain application development by addressing the limitations of traditional blockchains in processing complex computations. Their infrastructure allows developers to deploy production-ready OP Stack rollups, which are specialized blockchain environments capable of handling high transaction volumes with lower fees. This service is designed for developers and teams in the crypto space, enabling them to create and manage their own computing environments without needing extensive technical skills. Conduit differentiates itself from competitors by offering features like transaction tracing, real-time performance monitoring, and custom service level agreements, which help clients analyze transactions and monitor their blockchain's health. The company's goal is to unlock new possibilities for blockchain applications by providing a secure, scalable, and user-friendly platform that drives efficiency in the crypto ecosystem.