IT Operations Manager

About Lumos

Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.

Why Lumos?

• Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
• Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
• Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.

About the Role

You’ll be the face of IT, providing operational support for all users across the entire organization. You’ll also be leading onboarding sessions and ensuring users are set up for success from day one. You’ll contribute to IT team growth, by ensuring IT operational processes are well documented and continuously improved. You’ll be a champion for knowledge sharing and end user training, leading to reduction in support tickets. You’ll also be the system administrator across multiple systems to manage user, application and device life cycle. As our first IT Operations hire, this is a pivotal role in establishing operational excellence and helping scale IT at Lumos.

Our technology stack includes: Lumos, Okta, Slack, Notion, Zoom, Google Workspace, JAMF, among others.

Your Responsibilities

• Analyze and resolve all IT Requests via JIRA ITSM, unblocking employees, and ensuring minimal disruption to business operations.
• User lifecycle management including onboarding, offboarding, mapping attributes to downstream systems and maintaining communication and security groups based on attributes.
• Asset management and device lifecycle management, ensuring all laptops are checking in and managed with a standard operating environment, leading to a better organizational security posture. Includes procurement of hardware and software licenses, ensuring optimal approved spend.
• Application lifecycle management, including configuring single sign on, provisioning, deprovisioning, attribute mapping, access requests and reviews.
• Timely and effective communication with various stakeholders across the entire organization on IT-related support tickets, vendor outages and end user training.
• Help scale IT through knowledge sharing, documenting standard operating procedures and leading continuous improvements.
• Willingness to go beyond what is outlined in this description. As our IT Operations Manager, you’ll have the opportunity to set a high bar on operational excellence. As Lumos grows and evolves so will your role.

What We Value

• Operational Excellence: Prior experience performing user onboarding/offboarding, asset inventory management, application onboarding/offboarding, effectively contributing towards documenting standard operating procedures and continuous improvement of employee, device and application life cycle management.
• Empathetic Team Player: Provide timely solutions based on business impact and priority, partnering with cross functional partners as needed and understanding user pain points.
• Technical/Problem Solving Skills: Ability to work across a wide range of technologies and systems, with some admin experience in key IT systems including Google Workspace, Slack, Notion, Zoom, JAMF and Okta.

Pay Range

$75,000 - $120,000