IT Operations Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SaaSIndustries

Requirements

The ideal candidate will have prior experience in user onboarding/offboarding, asset inventory management, application onboarding/offboarding, documenting standard operating procedures, and improving employee, device, and application lifecycle management. They should possess strong technical and problem-solving skills, with administrative experience in key IT systems such as Google Workspace, Slack, Notion, Zoom, JAMF, and Okta. An empathetic and collaborative approach to providing timely solutions based on business impact and priority is also valued.

Responsibilities

The IT Operations Manager will serve as the primary IT support contact for all users, manage user lifecycle processes including onboarding and offboarding, and administer multiple systems for user, application, and device management. Responsibilities include analyzing and resolving IT requests, managing assets and devices, configuring single sign-on for applications, provisioning and deprovisioning access, and communicating effectively with stakeholders regarding IT support and training. The role also involves scaling IT operations by documenting procedures, leading continuous improvements, and championing knowledge sharing to reduce support tickets.

Skills

IT Operations

User Support

Onboarding

System Administration

Okta

Slack

Notion

Zoom

Google Workspace

JAMF

Process Improvement

Knowledge Sharing

End User Training

Lumos

SaaS management and identity governance platform

About Lumos

Lumos provides a platform for managing software applications, user access, and vendor relationships, specifically designed for IT and security teams. The platform automates routine tasks such as access provisioning and user access reviews, which helps reduce the workload on these teams and allows them to focus on more strategic projects. Unlike many competitors, Lumos emphasizes integration and automation, which leads to significant cost savings and improved efficiency for its clients. The goal of Lumos is to streamline IT operations, enhance security measures, and ensure compliance with various regulatory standards, ultimately helping organizations save time and reduce operational costs.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees