Principal Solutions Engineer

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Service Software, Customer Experience, Employee Experience, IT Service Management, IT Asset Management, IT Operations Management, Enterprise Service ManagementIndustries

Requirements

Candidates should have 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software, with an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer. A strong understanding of LLMs and foundational AI principles is required, along with deep knowledge of ITSM/ESM domains and familiarity with platforms like ServiceNow, Halo, or Jira. The role also requires comfort operating independently in complex enterprise scenarios, deep knowledge of APIs, webhooks, integrations, and infrastructure components, strong coaching and mentoring skills, and confident communication abilities with experience influencing C-level stakeholders.

Responsibilities

The Principal Solutions Engineer will partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform. This role involves leading discovery workshops, shaping customer requirements, influencing deal strategy to drive technical wins, and delivering compelling product demonstrations aligned to industry use cases and value storytelling. The engineer will collaborate with AEs, product teams, and solution architects to shape scalable solutions, contribute to competitive strategies, offer technical insights, and mentor junior team members. They will translate complex customer needs into clear solution architectures, including integrations and security considerations, and champion technical excellence through presentations and customer engagements.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM

Scalable platforms

Customer experience (CX)

Employee experience (EX)

Strategic thinking

Communication

Problem-solving with technology

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees