Cresta

Principal Solutions Engineer, West

United States

Cresta Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Contact Center SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, and have at least 7 years of experience in a technical sales or solutions engineering role, with a strong focus on customer engagement and technical demonstrations. Experience with contact center technologies, AI/ML, and customer experience operations is highly desirable.

Responsibilities

As a Principal Solutions Engineer, you will qualify new sales opportunities by understanding customer requirements and translating them into Cresta technical requirements, partner with Sales Directors to discover and understand prospect situations and challenges, lead discovery calls with prospective customers and internal teams to build product demos, provide insights and learnings to prospects, drive adoption during proof of value by training users, translate use cases into technical solutions, deliver captivating product demos highlighting value propositions, and run ROI workshops to demonstrate the path to return on investment.

Skills

Contact Center Operations
Customer Experience
Product Demos
Technical Insights
Solutioning
Proof-of-Concept
Pilots
Technical Requirements Translation
Communication
Interpersonal Skills
Cross-Functional Collaboration

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Key Metrics

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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