Principal Solution Engineer (CX)
FreshBooks- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, and have at least 7 years of experience in a technical sales or solutions engineering role, with a strong focus on customer engagement and technical demonstrations. Experience with contact center technologies, AI/ML, and customer experience operations is highly desirable.
As a Principal Solutions Engineer, you will qualify new sales opportunities by understanding customer requirements and translating them into Cresta technical requirements, partner with Sales Directors to discover and understand prospect situations and challenges, lead discovery calls with prospective customers and internal teams to build product demos, provide insights and learnings to prospects, drive adoption during proof of value by training users, translate use cases into technical solutions, deliver captivating product demos highlighting value propositions, and run ROI workshops to demonstrate the path to return on investment.
AI-powered coaching for sales teams
Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.