Staff Inbound Product Manager – Platform and AI Innovation Solutions

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates should have experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools or automating workflows. A minimum of 2 years of experience with the ServiceNow platform, including strong understanding of its capabilities, modules, and features, is required. Proficiency in ServiceNow development, scripting (JavaScript, Glide), and configuration is necessary, with experience in core modules like ITSM, ITOM, HRSD, or CSM being highly desirable. The role also requires experience working with PM, Design, Engineering, and Business Units, demonstrated ability to work directly with customers to understand requirements and translate them into functional solutions, good presentation and communication skills, and strong analytical and problem-solving abilities.

Responsibilities

The Staff Inbound Product Manager will stay updated on AI and platform technology trends, providing recommendations to leadership. They will quickly create technical solutions using AI frameworks, collaborate with cross-functional teams on new proof-of-concept (PoC) developments, and effectively demonstrate PoC solutions to customers and internal teams. This role involves collaborating with customers to deploy PoCs, understand their business needs, and adapt solutions accordingly, with an initial focus on agentic systems. Additionally, they will work with stakeholders to define KPIs, create processes for tracking them, and document PoC success and value.

Skills

Product Management

Platform Technologies

Solutions Consulting

Customer Engagement

Technical Expertise

Innovation

Proof-of-Concept Development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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