Product Manager, PlatformX (AI & ServiceNow)

Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow's Digital Transformation group aims to deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. Within the Digital Transformation business unit, this role is part of PlatformX, our newest team, shaping the long-term future of our intelligent platform.

The ServiceNow Platform X team is looking for a motivated, quick-learning Product Manager with AI and ServiceNow platform knowledge to join our team. This hybrid role combines solutions consulting and product management, focusing on quickly building proof-of-concept (PoC) solutions with emerging technologies and validating them with customers. Candidates should have experience in pre-sales technical roles or as solutions consultants, along with product management skills. The position requires customer engagement, technical expertise, and the ability to turn complex requirements into practical solutions.

Key Responsibilities:

• Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership.
• Implementation: Ability to quickly create technical solutions using various AI frameworks.
• Cross-Functional Collaboration: Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs.
• Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers and internal teams to gather feedback and iterate on solutions.
• Customer Engagement: Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems.
• Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience working with the ServiceNow platform, with a strong understanding of the platform's capabilities, modules, and features.
• Proficient in ServiceNow development, scripting (JavaScript, Glide), and configuration. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable.
• Experience working with PM, Design, Engineering, and Business Units (BUs).
• Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions.
• Good presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions.
• Passion for innovation and technology.