Senior Product Manager - AI
HopSkipDriveSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries
Requirements
Candidates should possess deep expertise in enterprise search and a passion for driving AI-powered innovation, with a strong understanding of AI/ML frameworks and demonstrated experience building GenAI, LLM, NLP, or context-aware search solutions. A minimum of 6 years in software product management is required, including at least 4 years driving innovation in search, knowledge graph, or conversational AI.
Responsibilities
The Principal Product Manager will set the vision and strategy for frontier enterprise search powered by knowledge graph context, Retrieval-Augmented Generation (RAG), and question-answering capabilities. They will lead high-impact innovation by partnering with ML research, engineering, and design teams to deliver cutting-edge search solutions, manage the full product lifecycle with accountability for measurable business impact, and leverage user research, customer pilots, and market intelligence to shape product direction. Additionally, the role involves driving cross-functional alignment, establishing clear metrics to evaluate search quality and AI-driven value, and leading and mentoring a small team of Product Managers.
Skills
Product Management
AI
Enterprise Search
Knowledge Graph
Personalization
Conversational AI
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees
Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Risks
Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.
Differentiation
ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.
Upsides
ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.
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