Director of Product

Position Overview

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Sidecar Health is dedicated to making excellent healthcare affordable and accessible by redefining health insurance. We are seeking a Director of Product Management with a strong background in AI technologies to lead the automation of our claims processes and enhance the member experience. This role is crucial for scaling our operations and integrating AI/ML solutions for improved efficiency and accuracy.

About the Role

Sidecar Health has achieved product-market fit and is now focused on scaling and automating its claims processes. This involves automating and integrating multiple sub-systems with high accuracy and auditability through workflow automation, decision-making, tracking, and human-in-the-loop processes. The Director of Product Management will collaborate with senior technologists to co-create product strategy, define solutions, and execute large-scale, multi-phase initiatives to process claims at scale. This position is key to executing current operations and planning for future growth.

Responsibilities

• Lead all claims automation initiatives, including strategy setting and execution.
• Partner with engineering, operations, business intelligence, finance, and legal teams to define problems, opportunities, and strategies.
• Evaluate third-party vendors and technology platforms, conducting build vs. buy analysis.
• Become an expert in operational processes and map them to technology and software solutions.
• Define solutions and roadmaps using iterative development to deliver incremental value and de-risk large releases.
• Identify and lead the development of AI/ML-powered solutions to enhance efficiency and scale in claims ingestion and normalization.
• Define and analyze quality metrics to inform roadmap prioritization.
• Define success KPIs and instrument processes to measure and report progress.
• Ensure the system remains current and compliant with new insurance regulations, and integrates with accounting and financial needs.
• Lead multi-phase, multi-team initiatives for execution, implementation, launch, and optimization.
• Manage vendors and integrations as needed.
• Set ambitious goals and maintain accountability.

Requirements

• 8+ years of product management experience.
• Hands-on experience building or closely working with AI/ML products and platforms, particularly in automation, data normalization, or decisioning.
• Experience with complex system integrations, evolutions, and modernizations.
• Experience utilizing complex datasets to conceptualize, build, and launch large-scale data-driven systems.
• Strong SQL skills for self-service analysis and investigations.
• Ability to understand, map, and define data and system integrations, including accounting and compliance reporting.
• Ability to frame and structure ambiguous situations and decisions.
• Comfort in uncharted territory and leading initiatives involving AI-driven innovation.
• Ability to break down large problems into smaller, incrementally deliverable parts.
• Ability to absorb technical requirements and communicate them to both technical and business audiences.
• Strong documentation, diagramming, and storytelling skills.
• Strong communication skills with the ability to simplify complex topics.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience leading multi-phase, multi-team projects.
• Strong understanding of Agile development and Scrum methodology.
• Bachelor's or master's degree in computer science, data science, information, or a related field.

Company Information

Sidecar Health is redefining health insurance with the mission to make excellent healthcare affordable and attainable for everyone. Our team comprises individuals from diverse backgrounds, including tech leaders, policymakers, and healthcare professionals, united by a common goal to fix the healthcare system and make it more personalized, affordable, and transparent. Join us to transform healthcare in the United States.