Principal Implementation Engineer at Forter

Tokyo, Japan

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, E-commerceIndustries

Requirements

Fluency in Japanese and English, with experience in a global, cross-functional environment (supporting Japanese clients in Japan and clients across APAC)
5–7 years of experience in technical implementation, integration, or solution engineering roles
Client-facing experience with enterprise customers, ideally in SaaS, payments, fraud prevention, or eCommerce
Strong technical knowledge of API integrations, JavaScript, JSON, and web/database technologies
Demonstrated ability to manage complex projects across diverse stakeholders and geographies
Exceptional communication and presentation skills with both technical and business audiences
A proactive, self-starter mindset with an ownership mentality and strong problem-solving skills
Experience leading multiple concurrent projects while maintaining high quality and customer satisfaction

Responsibilities

Own and manage the full technical integration lifecycle for enterprise customers in Japan and APAC
Act as the primary point of contact for all technical matters during onboarding, from pre-sale to go-live
Build and maintain detailed project plans, ensuring timely delivery and successful implementation
Lead regular project calls with customer stakeholders, maintaining clear communication, documentation, and alignment across teams
Serve as a subject matter expert on Forter’s integration stack: APIs, JavaScript, JSON, and broader web technologies
Coordinate closely with internal teams (R&D, Product, Analytics, Solutions Consulting, Sales, and Customer Success) to ensure smooth delivery
Identify and resolve technical challenges, using a solution-oriented approach to keep projects on track
Perform data/technical gap analyses, documenting requirements and managing technical expectations
Develop and maintain technical documentation, guides, and tools to streamline the onboarding process
Continuously evaluate and improve Forter’s integration methodology based on learnings and customer feedback

Skills

Key technologies and capabilities for this role

APIsJavaScriptJSONWeb TechnologiesProject ManagementTechnical DocumentationIntegrationGap AnalysisCustomer OnboardingData Analysis

Questions & Answers

Common questions about this position

What is the salary for this Principal Implementation Engineer role?

This information is not specified in the job description.

Is this role remote or does it require working from a specific location?

This information is not specified in the job description.

What technical skills are required for this position?

The role requires strong technical knowledge of API integrations, JavaScript, JSON, and web/database technologies, along with serving as a subject matter expert on Forter’s integration stack including APIs, JavaScript, and JSON.

What kind of team will I be working with in this role?

You will coordinate closely with internal teams including R&D, Product, Analytics, Solutions Consulting, Sales, and Customer Success to ensure smooth delivery.

What makes a strong candidate for this Principal Implementation Engineer position?

Ideal candidates have fluency in Japanese and English, 5-7 years of experience in technical implementation or solution engineering, client-facing experience with enterprise customers in SaaS or eCommerce, and strong project management and communication skills.

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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