[Remote] Integration Engineer, Client Experience at TrueML

Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Machine LearningIndustries

Requirements

Bachelor's degree in a related field or equivalent experience (BS in Computer Science or similar technical discipline strongly preferred)
5+ years of professional experience in a highly technical role such as Integrations Engineer, Solutions Architect, or Technical Consultant
Deep understanding of industry best practices for system architecture, data security, and API design
Expert-level proficiency in Python, with experience in Golang or similar compiled languages
Mastery of SQL and strong understanding of both relational and NoSQL databases
Extensive experience with designing, implementing, and managing 3rd party API integrations
Proven experience with cloud-based technologies and advanced skills in scripting and automation to solve complex business problems
High degree of autonomy, thriving in ambiguous situations and managing multiple priorities and deadlines with minimal supervision
Strong understanding of business operations, objectives, and strategies, with ability to align technical solutions with business goals
Proven track record of designing, building, and delivering complex technical solutions for enterprise clients
Proven experience in designing, implementing, or administering Managed File Transfer (MFT) solutions to ensure secure and reliable data exchange

Responsibilities

Design, build, test, and deploy bespoke data integrations and custom solutions that fulfill unique client requirements during the onboarding process
Collaborate with the Implementations team to review client data, define technical scopes, provide accurate effort estimates, and establish clear timelines for integration delivery
Ensure all custom code and integration services adhere to internal best practices, maintain high quality standards, and are robust, scalable, and secure
Design integrations with the client operations team in mind, ensuring a smooth technical handover post-go-live and establishing clear processes for ongoing maintenance and support
Identify opportunities to standardize common integration patterns and build reusable tools, scripts, and templates to increase the efficiency of the overall Client Experience team
Create and maintain detailed technical documentation, including architecture diagrams, integration specifications, data dictionaries, and operational runbooks for every deployed solution
Provide technical support and escalation for integrations, working to quickly resolve production issues that require deep knowledge of the custom solution

Skills

Key technologies and capabilities for this role

Data IntegrationIntegration DesignTechnical ScopingCode QualityCustom SolutionsOnboardingAPIETLPythonSQLScalable SystemsSecure CodingTestingDeploymentDocumentation

Questions & Answers

Common questions about this position

What experience level is required for this Integration Engineer role?

The role requires 5+ years of professional experience in a highly technical role such as Integrations Engineer, Solutions Architect, or Technical Consultant, along with a Bachelor's degree in a related field or equivalent experience (BS in Computer Science strongly preferred).

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Client Experience team focus on in this role?

The role is embedded with the Implementations team, focusing on gathering custom technical requirements, delivering bespoke integrations for customer onboarding, and improving operational efficiency through reusable assets and documentation.

What makes a strong candidate for this Integration Engineer position?

Strong candidates possess 5+ years in technical roles like Integrations Engineer or Solutions Architect, a technical degree, and the ability to apply deep understanding of industry best practices for designing scalable, secure integrations with excellent documentation.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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