Principal Solutions Engineer

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Experience Software, Employee Experience Software, IT Service Management SoftwareIndustries

Requirements

Candidates must have 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software. A strong understanding of ITSM/ESM domains, including familiarity with platforms like ServiceNow, Halo, or Jira, is required. Proficiency in AI, LLMs, APIs, webhooks, integrations, and infrastructure components is essential. The role also requires experience in coaching and mentoring peers, influencing C-level stakeholders, and operating independently in complex enterprise scenarios.

Responsibilities

The Principal Solutions Engineer will partner with enterprise customers to understand business challenges and recommend solutions using the Freshworks platform. Responsibilities include leading discovery workshops, shaping customer requirements, influencing deal strategy, and delivering product demonstrations aligned with industry use cases and value storytelling. The role involves collaborating with internal teams to shape scalable solutions, contributing to competitive strategies, translating customer needs into clear solution architectures, and championing technical excellence through presentations and engagements.

Skills

AI-first Employee Experience software

ITSM

ITAM

ITOM

ESM

Scalable platforms

Customer experience

Employee experience

Strategic thinking

Communication

Problem-solving

Technology solutions

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees