Principal Engagement Manager, Healthcare and LifeSciences (HCLS) Industry

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life SciencesIndustries

Requirements

Candidates should have a minimum of 12 years of high-tech/SaaS industry experience, with at least 8 years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical Project Management experience. Demonstrated experience in leading key projects, strategic customer programs, and leveraging AI in work processes is essential. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and travel up to 50% is expected.

Responsibilities

The Principal Engagement Manager will manage key internal and external initiatives, delivering new projects and guiding customers through them. This role involves managing cross-functional projects and teams, senior-level business executives, and customers, while providing regular updates to stakeholders. Responsibilities include navigating cross-functional teams, initiating strategic initiatives, developing and presenting value propositions, mentoring team members, identifying and resolving project gaps, and driving the customer's desired results.

Skills

Project Management

Customer Engagement

Cross-functional Team Management

Executive Communication

Strategic Initiatives

Value Proposition Development

Mentoring

Problem-Solving

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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