Senior Threat Intelligence Analyst (Russia APT Focus)
Recorded FutureSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Games, GamingIndustries
Requirements
Candidates must possess C1-C2 level Russian proficiency and B2 level English proficiency. Excellent communication skills are essential for effective player support. The role requires flexibility, accountability, reliability, and proactivity in addressing player concerns. Proficiency in navigating knowledge bases and basic troubleshooting skills are necessary. Availability for full-time work, including weekends, is mandatory. Familiarity with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and knowledge of community platforms like Discord or Slack are advantageous.
Responsibilities
Player Engagement Agents serve as the link between clients and the gaming community, investigating and responding promptly to player inquiries through ticketing, email, or chat. They provide valuable feedback to developers, assist internal teams, and gather player feedback according to established procedures. Agents are responsible for maintaining accurate reports, escalating issues promptly, contributing to smoother support processes with macros and knowledge base entries, and participating in the quality control process. They will also engage in training sessions to enhance skills and manage time effectively to meet player needs.
Skills
Customer Support
Ticketing Systems
Email Support
Chat Support
Player Feedback
Translation
Reporting
Issue Escalation
Knowledge Base Management
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees