Specialist I, Payor Partnership Support

United States

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$44,981 – $47,998Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, Mental HealthcareIndustries

Requirements

Candidates must be able to work Monday-Friday, 12pm-9pm EST. A minimum of 2 years of customer support experience, with healthcare billing experience being a plus, is required. At least 1 year of experience assisting customers via phone, live chat, and email is also necessary. The ideal candidate will have experience with and knowledge of health insurance/billing, possess an intermediate level of technical understanding, and have experience working with large databases and multiple tools simultaneously. Adaptability, multitasking ability, high attention to detail, and a naturally empathetic and consultative attitude are essential.

Responsibilities

The Specialist I, Payor Partnership Support will answer live calls, chats, and emails from clinicians and clients. They will collaborate with other Customer Operations teams to resolve stakeholder roadblocks and work with RCM and Engineering teams to address bugs and billing issues. Additionally, the role involves meeting with a manager to discuss quality assurance, receive feedback, and improve communication skills.

Skills

Customer Support

Healthcare Billing

Communication

Problem-Solving

Collaboration

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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