Community Lead
CalderaFull Time
Junior (1 to 2 years)
Candidates should have experience in customer service and exceptional written and verbal communication skills. Strong critical thinking, problem-solving, and active listening abilities are essential, along with superb attention to detail and deep empathy. The role requires comfort in a fast-paced startup environment, the ability to handle sensitive content with care, and a willingness to work weekends, early mornings, or late evenings on a rotating schedule. Experience in hospitality or high-touch service environments and familiarity with the Raya app are considered a plus.
The Community Support Manager will provide timely, accurate, and precise support to members via email, handling a wide range of inquiries with empathy and warmth. Responsibilities include troubleshooting product and service issues, identifying root causes, offering solutions, and ensuring member aftercare. The role involves communicating trends and insights to improve the member experience, participating in product testing and quality assurance, and analyzing support data to enhance team efficiency. Additionally, the manager will contribute to policy and process improvements and foster a positive team culture.
Develops conversational AI software for businesses
Rasa develops software that allows machines to understand and respond to human language, focusing on conversational AI. Their main products include Rasa Open Source, which is a free platform for developers to create and customize chatbots and virtual assistants, and Rasa X, a paid solution that offers advanced features and support for businesses. Rasa's technology helps companies automate customer service, improve user engagement, and provide 24/7 support. Unlike many competitors, Rasa emphasizes community involvement through its open-source platform, allowing users to contribute to the software's development. The company's goal is to empower businesses of all sizes to enhance their customer interactions using intelligent AI solutions.