Advisor, Commercial Risk - Insurance Advisory Solutions
Foundation Risk PartnersSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
GamingIndustries
Requirements
- At least 1 to 2 years experience in HR Employee Services/HR Shared Services or as HR Generalist
- Knowledgeable in HR Ticketing system
- Knowledgeable in HRIS/database application programs
- Knowledgeable in Case management
- Knowledgeable in Data analysis and interpretation
- Knowledgeable in HR and Process knowledge
- Bachelor’s degree required preferably in Psychology, Social Sciences, Human Resource Management and other management courses
- Problem Solving skills
- Customer Services skills
- Time Management skills
- Prioritisation skills
- Attention to Detail skills
- Influence skills
- Teamwork/collaboration skills
Responsibilities
- Supports managers and employees with questions/concerns on P&C processes and policies
- Managing the resolution of queries within agreed service levels
- Providing accurate responses to queries first time
- Effective management of queries through the case management system
- Timely escalation of queries to the correct point of contact responder
- Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc)
- Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’
- Providing feedback to CoE’s on consistent policy questions/issues
- Supporting the implementation of Continuous Improvement initiatives
- Proactively encouraging the use of self-service tools and portal by all employees and managers
- Working closely with other Service team members and P&C Consultants and People Business Partners
- Actively forwarding cases related to data management to the responsible P&C point of contact
- Other duties as required from time to time
Skills
HR Ticketing System
HRIS
Case Management
Data Analysis
HR Processes
Customer Service
Time Management
Prioritization
Attention to Detail
Teamwork
Problem Solving
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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