[Remote] HR Central Representative at Republic Services

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Workday experience - preferred
Passionate about customer service and the employee experience
Positive team player attitude
Highly organized and process oriented
Strong attention to detail
Ability to handle multiple demands and competing priorities
Effective interpersonal skills to communicate clearly across all levels of the organization
Strong ethics and the ability to maintain a high level of confidentiality
PC software knowledge and skills, including Excel, Word, and PowerPoint
Bachelor’s degree - preferred
Previous experience in an HR role - preferred
1 year of experience in HR, business, or customer service support role
Must live in the state of Arizona

Responsibilities

Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system
Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution
Facilitate escalation and issue resolution as required
Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality
Maintains employee data within our people-focused systems
Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures
Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable
Providing guidance and training on self-service capabilities
Leverage knowledge management tools to effectively respond to, document and monitor inquiries
Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies
Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary
Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support
Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur
Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally
Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows
Partners closely with the HR Centers of Excellence in support of people programs and initiatives
Participates in special projects and performs other job-related duties as assigned or apparent