Partner Success Manager

United Kingdom

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

A Bachelor's degree in a related field or equivalent business experience is required, along with 6+ years of relevant experience. Strong knowledge of business processes across functions, the IT Service Provider market, and business management skills are essential. Preferred qualifications include an MBA and 5+ years in the SaaS industry. The ability to manage large projects independently, adapt to new technology, and quickly grasp and explain complex concepts is necessary. Some travel may be required.

Responsibilities

The Partner Success Manager will leverage business and industry knowledge to help partners increase their ROI with ConnectWise, working in conjunction with Sales, Marketing, and Support teams. Key duties include ensuring partners maximize value from the ConnectWise platform, identifying new opportunities, and collaborating to drive adoption and renewals. This role involves proposing solutions to partner problems, understanding partner business challenges, acting as an escalation point for issue resolution, and creating scalable playbooks for partner interactions. The position also requires facilitating cross-functional communication and identifying processes for prioritization and visibility of requests.

Skills

Business Acumen

Industry Knowledge

Partner Relationship Management

Sales Support

Marketing Support

Customer Support

Problem-Solving

Data Analysis

Cross-functional Collaboration

Software Adoption

Customer Retention

ROI Analysis

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees