Partner Experience Lead

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $100/month

Owl is seeking a strategic, analytical, and presentation-savvy Partner Success Lead to join their team. This role involves working at the intersection of data, product, and relationships to ensure partners realize value and feel understood. Owl's partners are top insurance companies in North America, leveraging an AI-powered platform to achieve significant results. The company's mission is to integrate advanced ML and NLP methods to transform traditionally manual insurance activities into scalable processes. Backed by a $30M Series B funding round and experienced founders, Owl is committed to transforming the insurance landscape.

Responsibilities

• Partnership Strategy & Insights:
  • Translate complex datasets into clear, compelling narratives for partner decision-making.
  • Craft high-impact slide decks that connect data, insights, and strategy.
  • Align Owl’s solutions with partner goals by identifying measurable outcomes.
  • Anticipate challenges and proactively share insights with partners.
• Onboarding & Activation:
  • Own and tailor the partner onboarding and implementation journey to maximize time-to-value and ROI.
  • Collaborate with Product and Engineering to customize workflows and product integrations.
  • Build repeatable, scalable onboarding playbooks based on feedback and metrics.
• Retention & Growth:
  • Support renewal and expansion conversations by identifying growth opportunities through data.
  • Surface upsell pathways based on insights, usage trends, and goal alignment.
  • Collaborate with Sales on data-informed long-term partnership strategies.
• Internal Collaboration & Influence:
  • Act as the voice of the partners, relaying feedback and product needs to internal teams.
  • Identify trends in partner usage, sentiment, and outcomes to inform product and GTM strategies.
  • Build, test, and evolve internal success frameworks, processes, and best practices.

Requirements

• 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation, preferably in SaaS, data products, or insurance.
• Strong analytical and storytelling skills, with the ability to present data effectively from spreadsheets to executive presentations.
• Comfort working with enterprise partnerships and executive stakeholders.
• A consulting mindset: ability to ask critical questions, simplify complexity, and focus on impact.
• Operational know-how with tools such as Salesforce, Jira, and product-led engagement platforms.
• Strategic curiosity and a drive to solve problems and identify opportunities.
• A partnership-first mentality, viewing work as collaborative.

Company Information & Benefits

• Industry Leaders: Technical leadership comes from Meta, Microsoft, X, and Goldman Sachs.
• Market Leadership: Largest market share in their space with proven ROI and 100% customer retention.
• Lean & Impact Driven Team: Small, nimble team with swift decision-making, direct communication, and a flat organizational structure.
• Established Product-Market Fit: AI-Driven Product serving insurance companies across the US and Canada.