Director, Partner Success
Bestow180,000 - 200,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$1,200 – $1,200Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, AI & Machine Learning, Data & AnalyticsIndustries
Requirements
Candidates should have 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation, ideally in SaaS, data products, or insurance. Strong analytical and storytelling skills are required, including the ability to translate complex data into compelling narratives and present them effectively. Comfort working with enterprise partnerships and executive stakeholders is necessary, along with a consulting mindset that involves asking sharp questions and simplifying complexity. Operational know-how with tools like Salesforce, Jira, and product-led engagement platforms is also needed, as well as strategic curiosity and a partnership-first mentality.
Responsibilities
The Partner Experience Lead will translate complex datasets into clear, compelling narratives to help partners make informed decisions, craft high-impact slide decks connecting data, insights, and strategy, and align Owl’s solutions with partner goals. They will own the onboarding and implementation journey, customizing each step to maximize time-to-value, support renewal and expansion conversations, and proactively surface upsell pathways through insights. Additionally, the role involves building repeatable onboarding playbooks, collaborating with Sales on long-term partnership strategies, and identifying trends in partner usage and sentiment to inform product and GTM teams, ultimately building and evolving internal success frameworks.
Skills
Data Analysis
Presentation
Strategic Planning
Insights Generation
Stakeholder Communication
Product Integration
ML
NLP
Partnership Management
Owl.co
Customer insight solutions for insurance claims
About Owl.co
Owl.co provides customer insight solutions tailored for the insurance industry, focusing on improving the claims process for bodily injury claims. The platform uses data analytics and machine learning to analyze both structured and unstructured data, allowing insurance companies to access unbiased information about claimants. This helps insurers make quicker and more informed decisions, ultimately leading to faster resolutions for claimants. Unlike its competitors, Owl.co emphasizes accuracy and efficiency in claim processing, addressing common issues such as delays and incorrect decisions that many claimants face. The company's goal is to streamline the claims process, ensuring that decisions benefit both insurers and claimants, resulting in a more efficient and fair experience.
Key Metrics
Vancouver, CanadaHeadquarters
2018Year Founded
$32.7MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, Financial ServicesIndustries
51-200Employees