Partner Success Manager
Mercury- Full Time
- Junior (1 to 2 years)
Candidates should be tenacious about growth, goal-oriented, and have experience building detailed plans with Partners/customers, demonstrating a knack for ruthless prioritization. They should possess a complete understanding of partner business goals and objectives, and be able to identify trends, risks, and opportunities.
As a Partner Success Manager, you will manage partners by establishing and maintaining a communication cadence with your portfolio, providing proactive reporting on their status internally, and executing all phases of the post-sales Partner lifecycle including ownership of a target, negotiations, and account (partner) management. You will also earn the trust of partners, build in-depth relationships, consult on their payroll business, outline mutual success metrics/KPIs, become a product and industry expert, develop and maintain communication plans, identify and manage risk, and work closely with cross-functional teams including Sales, Product, Operations, Compliance, Marketing, Enablement, and others.
Provides embedded payroll services for software platforms
CheckHQ offers embedded payroll services tailored for software platforms in the fintech sector. Their primary product is a payroll system that can be integrated into existing software, allowing businesses to create and manage their own payroll services. This integration helps platforms like Homebase and Housecall Pro enhance their offerings, leading to increased revenue and improved customer retention. Unlike traditional payroll providers, CheckHQ focuses on partnerships, supplying the necessary back-end technology while the partner platforms handle the customer-facing aspects. This approach enables quicker market entry and scalability, making it easier for platforms to add payroll services without significant upfront investment. The goal of CheckHQ is to empower software platforms to diversify their services and boost customer engagement through effective payroll solutions.