Partner Success Manager

Position Overview

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At Check, we make paying people simple. We are redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check is more than just API infrastructure; it's a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken, and we're looking for passionate individuals to help fix it. At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems and jobs to be done as opportunities to contribute, ignoring conventional role boundaries in favor of unique strengths and value. Join us if you're ready to roll up your sleeves and redefine payroll, simplify the complex, make a real impact, and create a better future for businesses of every size.

Role: Partner Success Manager

As a Partner Success Manager at Check, you are the owner and advocate for our Partners. You will build strong bridges across mutual teams and resources to ensure partners realize revenue from their payroll businesses. This involves seeing around corners, getting ahead of risk, and creating strategies after analyzing root causes.

You will manage partners by establishing and maintaining a communication cadence with your portfolio and providing proactive reporting on their status internally. Ideal candidates are tenacious about growth, goal-oriented, experienced in building detailed plans with partners/customers, and possess a knack for ruthless prioritization. We are looking for a Success Manager who can identify trends, risks, and opportunities and execute on targets effectively.

Ultimately, Partner Success Managers are responsible for protecting and growing Check’s revenue through careful and thoughtful partner management. We expect our team to roll up their sleeves, execute with a high degree of autonomy, and share information and knowledge early and often. You will work closely with several cross-functional internal and external teams, including Sales, Product, Operations, Compliance, Marketing, and Enablement.

Key Responsibilities

• Execute all phases of the post-sales Partner lifecycle, including ownership of a target, negotiations, and account (partner) management.
• Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives.
• Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans.
• Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals.
• Become a product and industry expert, acting as a trusted advisor to ensure every Partner is leveraging the full value of Check.
• Develop, execute, and maintain a communication cadence with your portfolio of Partners.
• Inform cross-functional counterparts on focus areas relative to Partner needs and pain points.
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies.
• Partner with cross-functional teams to build appropriate communication plans, including but not limited to releases.