[Remote] Outreach Specialist at Monta

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthtech, HealthcareIndustries

Requirements

Candidates should have previous experience managing high-volume customer queries and resolutions, and demonstrated client service focus with a warm telephone manner. Strong problem-solving skills and the ability to multitask, set priorities, and manage time effectively in a dynamic, fast-paced environment are essential. Previous call-centre experience is advantageous.

Responsibilities

The Outreach Specialist will engage with patients via inbound and outbound calls and digital channels, providing support and information to enhance their experience. Responsibilities include identifying patient needs, managing complaint resolution and retention, coordinating order processing, conducting proactive outreach, and acting as a liaison between internal and external teams. They will also welcome new patients, keep them on track with appointments and reminders, monitor orders, provide platform guidance, check in after key moments, escalate issues, and improve patient retention.

Skills

Patient Engagement

Inbound Calls

Outbound Calls

Digital Channels

Customer Support

Problem Solving

Communication

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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