Healthcare Advocate (Remote 1099 • Licensure Required)
Solace HealthFull Time
Mid-level (3 to 4 years)
Candidates must have at least 2 years of experience in patient advocacy or high-volume customer support, preferably in healthcare or mental health settings. They should demonstrate strong problem-solving skills, experience with phone and email support for complex issues, and a history of handling sensitive client interactions. Experience in updating workflows, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment are also required. Candidates must not reside in Washington.
The Patient Support Specialist will provide compassionate, high-quality support to patients, handle complex and sensitive inquiries with care, and act as a liaison between patients and the clinical team. This role involves ensuring timely and thoughtful resolution of issues, contributing to process improvements, and enhancing the overall patient experience to make mental health care more accessible and supportive.
Telehealth platform for mental health services
Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.