Patient Support Specialist (Remote) at Rula

United States

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$63,000 – $70,400Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Healthcare, Health TechnologyIndustries

Requirements

Candidates must have at least 2 years of experience in patient advocacy or high-volume customer support, preferably in healthcare or mental health settings. They should demonstrate strong problem-solving skills, experience with phone and email support for complex issues, and a history of handling sensitive client interactions. Experience in updating workflows, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment are also required. Candidates must not reside in Washington.

Responsibilities

The Patient Support Specialist will provide compassionate, high-quality support to patients, handle complex and sensitive inquiries with care, and act as a liaison between patients and the clinical team. This role involves ensuring timely and thoughtful resolution of issues, contributing to process improvements, and enhancing the overall patient experience to make mental health care more accessible and supportive.

Skills

Patient Advocacy

Customer Support

Healthcare

Mental Health

Problem-Solving

Communication

Organization

Time Management

Documentation

Workflow Management

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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