Operations Supervisor at Remitly

Lake Country, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree holder
Minimum of 5 years of leadership experience with at least 2 years of supervisory or operations lead role, including remote team management experience
Call center experience
Ability to learn quickly and grasp product and process to effectively manage operations and assist in process improvement initiatives
Highly effective in people management, coaching, motivating, coordinating, and providing guidance to team members
Energetic, positive thinking, and self-motivated with strong interpersonal skills to effectively build and sustain trust-based relationships with all levels of the organization
Demonstrated ability to work and meet deadlines in a fast-paced and challenging environment
Strong written and verbal communication, problem-solving, project management, and delegation skills
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

Manage and assign daily work of staff and oversee campaigns to deliver service effectively and efficiently for the Healthcare vertical under the Risk Solutions division
Manage the recruitment process in conjunction with Human Resources
Ensure new employees are oriented to the organization, its policies, and facilities
Maximize team performance through formal performance reviews, regular feedback, Personal Development Plans, and coaching
Ensure quality of output through auditing, call observes, and reviews
Ensure all work is completed according to established policies, procedures, and standards
Assist staff in adhering to work schedules and for projects to proceed according to plans/specifications
Manage stakeholder expectations and collaborate with cross-functional partners to extend positive customer experience
Prepare reports and proactively liaise with key business owners and business partners to develop processes and procedures to improve service level achievement and meet changing business needs
Operational Excellence Advocate – facilitate a culture of continuous improvement
Employee Champion – develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices
Responsible for all administrative tasks and other duties assigned

Skills

Key technologies and capabilities for this role

Call Center ManagementRemote Team ManagementLeadershipPerformance ReviewsProcess ImprovementAuditingStakeholder ManagementCoachingRecruitmentHR Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Operations Supervisor role?

Candidates need a minimum of 5 years of leadership experience, including at least 2 years in a supervisory or operations lead role with remote team management, plus call center experience. A Bachelor’s degree is required.

What key skills are needed for this position?

Essential skills include people management, coaching, strong interpersonal skills, problem-solving, project management, delegation, and the ability to work in a fast-paced environment while learning quickly.

Is this a remote position?

The job description mentions required remote team management experience but does not specify the location type or work arrangement for this role.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Operations Supervisor position?

Strong candidates will have 5+ years of leadership experience including 2 years supervisory with remote teams and call center background, plus be in their current role for 1 year without disciplinary actions, attendance, or punctuality issues in the past 12 months.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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