[Remote] Risk Operations Manager at Jobber

Remote

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Prior experience in similar roles
Strong growth orientation
Enjoy hands-on operational work
Contribute to the development and enhancement of risk management practices
Strong analytical skills
Ability to communicate with customers through various support channels
Ability to lead risk investigations and retrospectives
Ability to make balanced decisions to mitigate fraud and credit losses
Ability to mentor a growing team of Risk Operations Analysts
Subject matter expertise in risk management

Responsibilities

Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly
Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses
Regularly communicate with customers through various support channels such as email
Lead risk investigations and retrospectives with a focus on driving continuous improvement
Take quick corrective action to mitigate financial losses for Jobber and our customers
Contribute to the development of fraud and risk detection systems
Identify opportunities for policy, tooling and process improvements within Risk Operations
Champion those opportunities from idea to implementation
Mentor a growing team of Risk Operations Analysts
Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed
Support broader business as needed on operational risk-relevant topics

Skills

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

Land your dream remote job 3x faster with AI

Try Jobo Free