[Remote] Risk Operations Manager at Jobber

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Technology, Home ServicesIndustries

Requirements

Strong intuition ("spidey sense") for fraud and risk detection
Prior experience in similar roles within risk operations, fraud detection, or credit risk
Strong growth orientation and enjoyment of hands-on operational work
Ability to contribute to the development and enhancement of risk management practices

Responsibilities

Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly
Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed
Regularly communicate with customers through various support channels such as email
Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers
Contribute to the development of fraud and risk detection systems to ensure appropriate controls in response to emerging threats and provide recommendations
Identify opportunities for policy, tooling, and process improvements within Risk Operations and champion those opportunities from idea to implementation
Mentor a growing team of Risk Operations Analysts, acting as a role model and subject matter expert to help grow everyone's skill set
Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed
Support broader business as needed on operational risk-relevant topics

Skills

Key technologies and capabilities for this role

Fraud DetectionRisk ManagementFintechPaymentsOperations Management

Questions & Answers

Common questions about this position

Is this Risk Operations Manager position remote?

Yes, the position is remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the main responsibilities of the Risk Operations Manager?

The role involves reviewing and monitoring accounts, transactions, and platform usage to identify risky patterns, taking ownership of resolving issues with balanced decisions to mitigate fraud and credit losses quickly, and regularly communicating.

What is the company culture like at Jobber?

Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has been recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures.

What experience makes a strong candidate for this role?

Candidates with prior experience in similar roles, a strong growth orientation, and enjoyment of hands-on operational work while contributing to risk management practices will be strong fits.

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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