Operations Manager

Employment Type: Full-time

Position Overview

Valet Living is seeking an Operations Manager to lead a team of Area Leaders, optimize operational processes, and ensure the delivery of top-notch service to clients. This role requires strong leadership, analytical thinking, and a proactive approach to problem-solving.

Compensation & Work Environment

• Salary Range: $61,000 - $71,000
• Bonus Target: 15% of annual salary, paid quarterly
• Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement
• Work Environment: Field-based role requiring frequent travel within the assigned market. Flexibility to work outside standard business hours is expected.

Responsibilities

• Team Leadership & Development:
  • Coach, mentor, and support Area Leaders to drive engagement and accountability.
  • Identify future leaders and support their professional growth.
  • Lead by example, working alongside Area Leaders to support frontline teams, including occasional participation in daily tasks.
• Operational Excellence:
  • Utilize data analysis and insights to improve processes, productivity, and service delivery.
  • Perform site visits to ensure service quality and safety standards are upheld.
  • Step in as necessary to ensure seamless service continuity.
• Financial Management:
  • Develop budgets, monitor expenses, and report on financial performance.
• Staffing Strategy:
  • Forecast staffing needs and collaborate with Recruiting to maintain team coverage.
• Systems Compliance & Training:
  • Lead training initiatives and enforce standards for systems usage, safety, and service protocols.
• Client Partnership:
  • Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
  • Identify opportunities to expand services and grow existing client relationships.
• Fleet & Inventory Management:
  • Oversee vehicle compliance, maintenance, and warehouse inventory.
• Project Management:
  • Lead assigned projects from start to finish.

Requirements

• Experience:
  • 5-7 years of leadership experience with budget and reporting responsibility.
  • General Manager experience preferred.
• Education:
  • Bachelor’s degree preferred.
• Skills:
  • Proven ability to manage and develop teams while driving results.
  • Strong Excel and data analysis skills for decision-making.
  • Organized, detail-oriented, and able to manage multiple priorities effectively.
  • Exceptional verbal and written communication skills.
  • Passion for delivering outstanding service and building lasting relationships.
  • Familiarity with hiring, talent development, and performance management.
  • Ability to think on your feet, make sound decisions, and motivate teams under pressure.
  • Proficient in MS Word, Outlook, PowerPoint, and Excel; comfortable navigating new platforms.
• Other:
  • Valid Driver’s License required.
  • Ability to travel regularly throughout the market.
• Physical Requirements:
  • Ability to lift/carry up to 50 lbs.
  • Ability to navigate stairs.
  • Ability to work in varying weather conditions.
  • Comfortable working around unpleasant odors when needed.

Why You’ll Love Working with Us

At Valet Living, we build careers, create opportunities, and cultivate a culture of excellence. Experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Benefits

• Comprehensive Health Benefits:
  • Medical, dental, and vision coverage for you and your family.
  • HSA with employer contributions.
  • Flexible Spending Accounts.
• Financial Security:
  • 401k with company match.
  • Life and disability insurance.
  • Accidental Death & Dismemberment (AD&D) insurance.
  • Business travel coverage.
• Flexible Time Off:
  • No preset accruals – manage your time and work-life balance your way.
  • 10 company-paid holidays.
• Professional Development:
  • Opportunities for career growth and advancement.