Regional Veterinary Operations Manager

Reports To: Director of Operations Department: Operations FLSA Status: Exempt Location Type: Remote Employment Type: Full-time Salary: [Salary information not provided]

About Us

Associated Veterinary Partners is a multi-site veterinary practice group dedicated to providing exceptional service to our partner practices, their pets, and their families.

Position Overview

The Veterinary Regional Operations Manager (ROM) is responsible for leading and supporting a network of veterinary hospitals within a designated geographic region. This role ensures operational excellence, drives financial performance, fosters high-performing teams, and supports consistent delivery of high-quality veterinary care. The ROM partners with hospital leadership teams to implement corporate initiatives, optimize workflows, and align with company goals and values.

Key Responsibilities

Operational Leadership

• Implement and maintain standardized procedures and best practices across all sites.
• Monitor and improve operational metrics such as patient care, client satisfaction, and financial performance.
• Manage daily operations of multiple practices, ensuring smooth integration and continuity.
• Support hospital management teams during and after transitions.
• Analyze operational reports to identify and implement improvements.
• Oversee staff scheduling, staffing optimization, and resource allocation.

Team Leadership & Development

• Hire, mentor, and develop veterinarians, practice managers, and support staff.
• Foster a positive, collaborative work culture.
• Conduct regular site visits for coaching, training, and performance evaluations.
• Lead performance reviews and manage personnel issues in collaboration with Human Resources, including hiring, counseling, and termination.
• Oversee onboarding and ongoing development of staff.
• Conduct interviews for veterinarian and management positions and participate in compensation decisions.
• Coach local leaders on financial and operational systems for your cohort of practices within the network.

Financial Management

• Develop and manage hospital budgets in collaboration with finance.
• Conduct monthly P&L reviews and analyze financial performance.
• Oversee revenue growth, cost management, and financial reporting.
• Assist with annual budget preparation and financial forecasting.

Strategic Planning & Execution

• Drive regional strategy aligned with organizational goals.
• Lead change management during acquisitions, system implementations, and expansions.
• Develop and track action plans, goals, and performance metrics.
• Collaborate with leadership on market positioning and system improvements.
• Lead regional meetings and strategic initiatives.

Client Experience & Quality of Care

• Ensure hospitals deliver exceptional client service and patient care.
• Support initiatives to increase new client visits.
• Uphold clinical standards and regulatory compliance.
• Collaborate with medical leadership to maintain clinical excellence.

Compliance & Risk Management

• Ensure adherence to legal, regulatory, and safety standards.
• Partner with Human Resources on employee relations, staffing, and policy compliance.
• Promote a culture of safety and accountability.

Workflow & Technology Integration

• Devise and implement workflows tailored to hospital needs.
• Roll out best practices and standardized procedures.
• Lead the integration of new technology and practice management systems.
• Oversee software deployment, training, and data management.

Additional Responsibilities

• Manage vendor relationships and account transitions.
• Facilitate effective communication between hospitals and corporate leadership.
• Provide regular updates on regional performance, challenges, and opportunities.

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field.
• Experience in the veterinary or animal healthcare industry.
• Master’s degree in Business [degree completion not specified].

Travel

• Remote with up to 50% travel.