Operations Manager (Marketplace)

Employment Type: Full-Time Location Type: Remote (USA) Preferred Locations: NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO.

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About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.

Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

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About the Role

As an Operations Manager, you will have a significant, lasting impact on Wheel's Operations. From optimizing clinician scheduling to supporting clinicians, you’ll help support the future of operations here at Wheel.

To achieve this, you'll work closely with a cross-functional team including product managers, engineers, clinician advocates, and clients to build creative solutions to tough problems and quickly validate them. If working with a close-knit group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!

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What You’ll Do

Marketplace & Workforce Strategy

• Build and maintain scalable workforce models, including staffing, utilization, and prioritization strategies aligned to forecasted demand.
• Identify supply gaps and develop strategic plans to improve marketplace coverage, clinician engagement, and fulfillment rates.

Data Analysis & Tooling

• Design and maintain dashboards, trackers, and automations to support KPIs, incentives, quality, and COGS oversight.
• Analyze performance data and translate insights into operational narratives that drive stakeholder buy-in and decision-making.

Cross-Functional Operations

• Partner with Legal, Product, and Engineering teams to influence roadmap decisions, build compliant workflows, and improve clinician and patient experiences.
• Serve as a launch lead or advisor on strategic client rollouts, new care verticals, and regulatory changes requiring network or platform adaptations.

Project Management

• Drive high-priority projects from ideation through execution, coordinating with internal teams and stakeholders.
• Maintain momentum across competing priorities while keeping deliverables organized and transparent.

Team & Stakeholder Engagement

• Manage offshore support resources and collaborate closely with the broader Marketplace and Clinical teams.
• Help facilitate Quarterly Business Reviews (QBRs) and executive reporting for major client accounts.

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Who You Are

• 3–6+ years of experience in Operations, Strategy, or Workforce Management, preferably in a high-growth tech or healthcare startup.
• Experience designing and managing workforce models, coverage plans, or scheduling infrastructure at scale.
• Advanced proficiency with Excel/Google Sheets; experience with SQL, Looker, or dash-boarding tools strongly required.
• Strong analytical skills and a comfort level telling stories through data.
• Comfortable working cross-functionally with Product, Legal, Clinical, and Client teams.
• Excellent written and verbal communication skills—you can flex between operational detail and executive-level context.
• Highly self-motivated, organized, and capable of owning complex workstreams end-to-end.
• Experience building processes, automating tasks, and making things more efficient.
• Team player that enjoys working cross-functionally.
• Bachelor’s degree preferred.

Additional Nice to Haves

• Experience working with remote clinician networks or other two-sided marketplaces.
• Familiarity with regulatory frameworks related to Telehealth or provider licensing.
• Background in management consulting or healthcare operations is a plus.
• Experience with Python.

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Salary and Perks

Pay Range: