Senior Manager of Fulfillment and Outbound Logistics

Location Type: Remote Employment Type: Full-time

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Company Description

TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world’s most technically advanced, high-performance workwear. Today’s trade professionals rely on apparel that keeps them safe, comfortable, and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon, and through our wholesale, retail, and enterprise sales partners. With nearly 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.

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Job Description

We're looking for a seasoned operations leader in Denver, Colorado who knows how to scale high-performance fulfillment and shipping operations for a fast-growing DTC brand. If you’ve owned the 3PL relationship, led outbound logistics across DTC and wholesale channels, and rolled up your sleeves to solve last-mile issues, we’d love to meet you.

As a Senior Manager of Fulfillment and Outbound Logistics, you’ll be the internal owner of our order fulfillment and outbound logistics function, guiding daily execution while helping to shape our long-term strategy. You'll serve as the connective tissue between internal teams and our third-party logistics provider, ensuring we deliver a seamless and branded customer experience through every shipment. You’ll lead fulfillment planning, troubleshoot issues in real time, and drive continuous improvement across people, process, and systems.

This is a key leadership role that blends operational rigor with strategic influence. Ideal candidates have experience working for a modern DTC or wholesale apparel or consumer brand, are well-versed in ecommerce fulfillment, and know what great looks like in a high-growth environment.

This is a hybrid role that requires weekly time onsite at TRUEWERK’s headquarters in Denver, Colorado and travel to our 3PL to maintain close alignment and effective execution.

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Key Responsibilities

3PL Partnership & Fulfillment Strategy

• Own and deepen the relationship with our 3PL, holding them accountable to KPIs, SLAs, and overall execution.
• Lead the daily and long-range strategy for fulfillment operations across both DTC and wholesale channels.
• Anticipate and prepare for new product drops, seasonal peaks, promotions, and campaign spikes.
• Serve as the primary point of contact between internal stakeholders (CX, Planning, Product, Wholesale) and the distribution partner.
• Build and lead regular business reviews with the 3PL; analyze scorecards, identify gaps, and push for continuous improvement.

Outbound Shipping & Carrier Management

• Own the outbound shipping strategy and execution - balancing cost, speed, and customer expectations.
• Manage carrier relationships (FedEx, UPS, DHL, LTL, etc.) either directly or in partnership with the 3PL.
• Monitor carrier performance metrics such as on-time delivery, claims rate, and customer complaints.
• Continuously improve shipping methods, service levels, and routing logic to meet evolving business needs.
• Ensure proper documentation, labeling, and compliance for all outbound shipments (domestic and international).
• Resolve shipping escalations quickly and collaboratively across CX and Logistics teams.
• Partner with Planning and channel leadership to forecast outbound volume and align capacity and carrier strategies accordingly.

Leadership & Optimization

• Drive operational excellence and process innovation across fulfillment and outbound logistics.
• Ensure operational consistency across our core systems (ERP, WMS, OMS), driving alignment through cycle counts, root cause analysis, and process audits.
• Support contract negotiations and rate reviews with 3PL and outbound carriers.

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Requirements

• Proven experience in operations leadership, specifically scaling fulfillment and shipping for a DTC brand.
• Experience managing 3PL relationships and holding them accountable to performance metrics.
• Expertise in outbound logistics across DTC and wholesale channels.
• Demonstrated ability to troubleshoot and resolve last-mile delivery issues.
• Experience working for a modern DTC or wholesale apparel or consumer brand.
• Strong understanding of e-commerce fulfillment best practices.
• Ability to blend operational rigor with strategic influence.
• Excellent communication and stakeholder management skills.
• Proficiency in relevant systems (ERP, WMS, OMS).
• Willingness to work a hybrid schedule with weekly onsite presence in Denver, Colorado and travel to 3PL facilities.

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Application Instructions

Please refer to the original job posting for specific application instructions.