Training Operations Manager (Field)
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, SaaSIndustries
Requirements
Candidates should possess 5-7 years of relevant work experience in enablement, operations, or organizational development within fast-paced, high-growth environments. A strong sense of ownership, a focus on performance and impact, and the ability to thrive at the intersection of strategy and execution are essential. Proficiency with modern tools, including AI, for program design and information synthesis is required.
Responsibilities
The Operations Enablement Manager will design and execute scalable enablement strategies, including onboarding, training, QA-informed education, and knowledge systems, to support the Core Operations team. They will translate organizational changes into enablement plans, analyze performance trends to address knowledge gaps, and develop learning programs based on adult learning principles. This role involves owning knowledge management strategies, leading cross-functional enablement initiatives, driving the evolution of the enablement strategy, and fostering a strong learning culture within the team.
Skills
Operations Enablement
Onboarding
Training
Quality Assurance
Knowledge Management
Strategy
Execution
Performance Improvement
Team Leadership
Cross-functional Collaboration
Alma
Digital platform connecting clients with therapists
About Alma
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.
New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off
Risks
Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.
Differentiation
Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.
Upsides
Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.
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