Lead, Organization Effectiveness

About Humana

Become a part of our caring community and help us put health first. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Role Overview

The Lead, Organizational Effectiveness will play a strategic role in shaping and delivering enterprise learning programs that drive measurable improvements in employee performance and member experience. This role will oversee a Learning Designer and collaborate closely with business partners, subject matter experts, and cross-functional teams to create program roadmaps, campaigns, and engagement strategies. The position will own the full program lifecycle—from design to execution to measurement—ensuring initiatives are aligned with organizational goals and directly enhance the experience of our members.

Key Responsibilities

Program Strategy & Design

• Partner with senior leaders, business stakeholders, and SMEs to assess needs and define learning objectives that support organizational goals and member experience outcomes.
• Develop and maintain multi-year program roadmaps aligned with business priorities and L&D strategy.
• Lead the design and development of high-impact learning solutions, campaigns, and engagement strategies that improve performance and drive behavior change.

Program Management & Execution

• Oversee the end-to-end management of L&D initiatives, from planning and design to launch and sustainment.
• Direct and mentor a Learning Designer to ensure quality, creativity, and alignment with adult learning best practices.
• Coordinate cross-functional resources, timelines, and deliverables to ensure on-time, within-budget program delivery.
• Ensure programs are integrated into broader organizational change initiatives and communication strategies.

Measurement & Continuous Improvement

• Establish success metrics and evaluation methods for learning programs to measure impact on business outcomes and member experience.
• Leverage data and feedback to continuously improve content, delivery methods, and engagement tactics.
• Stay informed on L&D and organizational effectiveness trends, tools, and innovations to enhance program design and execution.

Skills & Competencies

• Strong project management skills, with the ability to lead complex initiatives from concept to completion.
• Exceptional stakeholder engagement and influencing skills.
• Deep understanding of adult learning theory, instructional design, and change management principles.
• Strong analytical skills with the ability to use data to drive decision-making.
• Excellent written and verbal communication skills.
• Strategic thinker with the ability to translate business priorities into actionable L&D programs.

Key Competencies for Success in This Role

• Strategic Alignment: Connects learning initiatives directly to business and member experience goals.
• Innovative Mindset: Brings creativity and new approaches to program design.
• Collaboration: Builds strong relationships across the organization to gain buy-in and accelerate adoption.
• Execution Excellence: Delivers high-quality programs on time and with measurable impact.
• Leadership: Inspires and develops team members while fostering a high-performance culture.

Use your skills to make an impact.

Required Qualifications

• 7+ years of experience in L&D, organizational effectiveness, or program management, with at least 3 years in a leadership or senior program role.
• Proven track record of designing and managing large-scale learning or organizational change programs.
• Experience leading creative teams and working with instructional designers, conten