Workforce & Operations Performance Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

The ideal candidate will be data-savvy and systems-oriented, with experience in workforce planning, operational execution, and real-time performance monitoring. A background in healthcare operations, particularly in a high-growth startup environment, is beneficial. Strong analytical skills and the ability to translate strategic plans into daily execution are essential.

Responsibilities

This role involves owning daily and weekly staffing forecasts, developing and executing staffing models, and partnering with frontline managers on shift plans and coverage strategies. Responsibilities also include leading real-time operations monitoring, identifying and escalating performance deviations, and facilitating daily operational leadership stand-ups. Additionally, the position requires enhancing reporting tools, analyzing operational trends, producing performance summaries, and serving as an operational execution partner for process improvement initiatives.

Skills

Workforce Planning

Capacity Planning

Staffing Forecasts

Operational Performance Monitoring

Data Analysis

Systems Thinking

KPI Development

Workforce Optimization

Strategic Planning

Process Improvement

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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