Knowledge Base Manager - USA East Coast Remote Based
AircallSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Solar Energy, Energy Storage, Biotechnology, Customer ServiceIndustries
Requirements
The Knowledge Management Analyst should have experience in developing, implementing, and maintaining knowledge management systems. Familiarity with Salesforce Service Cloud Knowledge Management System and content authoring techniques is required. Experience with data analysis for information usage and knowledge gaps is also necessary.
Responsibilities
The Knowledge Management Analyst will manage knowledge content for Residential Operations teams and homeowner-facing FAQs. They will collaborate with departments to capture, organize, and disseminate knowledge, create and maintain documentation, facilitate knowledge sharing sessions, and monitor the effectiveness of KM initiatives. Responsibilities also include analyzing information usage data, working with Subject Matter Experts to update knowledge assets, reporting on knowledge article usage, and ensuring clear communication on knowledge-related projects.
Skills
Knowledge Management
Content Management
Salesforce Service Cloud
FAQ Management
Data Analysis
Process Improvement
Cross-functional Collaboration
Organizational Efficiency
Omnidian
Maintains and monitors solar energy systems
About Omnidian
Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.
Seattle, WashingtonHeadquarters
2016Year Founded
$80MTotal Funding
LATE_VCCompany Stage
Energy, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Parental Leave
Unlimited Paid Time Off
Remote Work Options
Stock Options
Performance Bonus
Paid Sabbatical Leave
Risks
Increased competition in the solar maintenance sector may pressure Omnidian's market share.
The dip in climate tech funding could limit Omnidian's future investment opportunities.
Expansion into international markets may expose Omnidian to regulatory challenges.
Differentiation
Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.
The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.
Omnidian integrates with billing partners and CRM systems for streamlined operations.
Upsides
Omnidian recently raised $25 million to enhance its technology and services.
The company achieved B Corp Certification, highlighting its commitment to sustainability.
Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.
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