Network Operations Center Lead Engineer
paytronizSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, TelecommunicationsIndustries
Requirements
Candidates must have over 5 years of experience in incident management, with a proven ability to handle high-intensity, customer-impacting situations and drive resolutions. A strong understanding of infrastructure, including multi-cloud environments, and solid knowledge of application deployments in DevOps environments are required. Advanced proficiency with enterprise monitoring tools like Grafana and Splunk, experience with ITSM workflow and process implementation, practical experience in Jira report creation, and a track record in managing change control and incident review meetings are also necessary.
Responsibilities
The NOC Analyst will monitor system alerts and manage incidents in real-time within a 24/7 operational environment. They will collaborate with global teams using advanced monitoring tools to maintain service stability, ensuring the uptime of Zoom applications and monitoring infrastructure and AWS cloud technologies. Responsibilities include utilizing analytical tools to evaluate KPI/SLA metrics and identifying, detecting, and resolving issues to maintain smooth operations.
Skills
Incident Management
Technical Incident Management
System Monitoring
AWS
Infrastructure Monitoring
Grafana
Splunk
ITSM
DevOps
Change Control
Communication
Multitasking
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Risks
Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.
Differentiation
Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.
Upsides
Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.
Related Jobs
RemoteRemoteIT Operations Manager
LumosSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteMortgage System Analyst
Red HatSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteSenior Consultant, Cloud Incident Response (Remote)
CrowdstrikeSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSenior Director of Technical Operations
Keeper SecuritySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteInfrastructure Policy & Partnerships Specialist
OpenAISalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteMarket Operations Analyst
Voltus$70,000 - $75,000/year
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteDevOps Engineer
NavaSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSplunk ITSI Engineer (R-00082)
True Zero TechnologiesSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Solutions Architect PST (Remote, USA)
Grafana LabsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteServiceNow ITSM Consultant
MoovSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteData Center - Sales Application Engineer
InfinitusSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteSite Reliability Engineer
Stitch FixSalary not specified
- Full Time
- Mid-level (3 to 4 years)