[Remote] IT Operations Manager at Nomi Health

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, SoftwareIndustries

Requirements

8+ years in IT infrastructure and operations with a track record of delivering projects on time and on budget, including managing IT resources across diverse geographic locations (remote, onsite, and offshore)
Technical expertise with MDM platforms (e.g., Jamf, Intune) and IAM tools (e.g., Entra, Ping Identity)
Ability to align IT strategy with business goals, drive efficiency, and lead change across systems and processes
Solid understanding of modern IT security practices and compliance frameworks like SOC 2 and HITRUST
Excellent communication and problem-solving skills, with experience engaging both technical teams and executives, and managing multiple projects

Responsibilities

Manage Day-to-Day IT Operations: Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability
Administer Core Business Tools: Manage Office365 and company-wide SaaS applications including user account setup and access management
Lead IT Support and Service Delivery: Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction
Implement and enforce IT security and compliance standards, including SOC 2 and HITRUST, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls
Optimize IT Processes and Vendor Management: Streamline onboarding/off boarding, support business continuity, and manage IT vendors and procurement—proposing alternative tools with cost/benefit analyses to drive efficiency and value

Skills

IT Infrastructure Management

Device Provisioning

Entra Administration

User Onboarding/Offboarding

System Access Control

Security Compliance

Software License Management

IT Solutions Evaluation

Incident Resolution

MDM

Inventory Tracking

Office365

SaaS Applications

SOC 2

HITRUST

Data Privacy

Nomi Health

Direct access to affordable healthcare services

About Nomi Health

Nomi Health simplifies healthcare services by providing direct access to care in various communities across the United States. The company connects patients, healthcare providers, and businesses, reducing complexity and costs in the healthcare system. Nomi Health offers both in-person and virtual appointments, along with health clinics, in-home care, and care education services, making healthcare more accessible. Their real-time technology infrastructure modernizes healthcare delivery and provides analytics to turn data into actionable solutions. Nomi Health serves individual patients, healthcare providers, and businesses, helping the latter save up to 30% on healthcare costs by streamlining connections with providers. Additionally, the Nomi Health Charitable Foundation works to positively impact the communities they serve. Revenue is generated through direct healthcare services and a technology platform that simplifies payments and reimbursements.

Orem, UtahHeadquarters

2019Year Founded

$107MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

201-500Employees

Benefits

Unlimited PTO

Competitive salary

401k match

Medical, dental, & vision coverage

HSA

Career growth

Continuous learning

Family leave

Free counseling

Risks

Increased competition from companies like Aledade could challenge Nomi Health's market share.

Reliance on Medicaid populations poses risks if Medicaid funding or policy changes.

The partnership with CHG Healthcare may face execution challenges due to integration complexity.

Differentiation

Nomi Health offers both in-person and virtual healthcare appointments for convenience.

The company provides real-time technology infrastructure for modernized healthcare delivery.

Nomi Health's business model connects buyers, providers, and patients directly, reducing costs.

Upsides

Nomi Health's partnership with CHG Healthcare expands support to underserved communities.

The company's Success Care program shows high engagement rates in addiction recovery.

Nomi Health's Artemis Health subsidiary excels in benefits data and analytics solutions.

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