[Remote] Technical Trainer, Operations Control Center at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree or equivalent combination of education and experience
4+ years of experience in instructional design, training delivery, and virtual facilitation for adult learners
Proven experience delivering technical or process training for large-scale operations or call center environments
Strong ability to build engaging learning materials using digital tools and platforms
Experience measuring learning effectiveness through testing, surveys, and performance outcomes
Skilled in using web conferencing tools and learning management systems (LMS)
Ability to simplify complex technical concepts for diverse learners
Willingness to travel occasionally for on-site support or team facilitation

Responsibilities

Designing, developing, and delivering technical and process training for OCC teams, including Dispatch, Repair, and Advanced Support
Building and maintaining digital learning content (e-learning, videos, guides, simulations) for evolving systems, workflows, and customer processes
Facilitating engaging training sessions in both live virtual and in-person formats for onshore and offshore teams
Assessing learning effectiveness through surveys, testing, and performance metrics; using data to continuously improve training design and delivery
Collaborating with business partners to identify skill gaps, defining learning objectives, and aligning training solutions with OCC goals and KPIs
Maintaining accurate learning records within the Brightspeed LMS, ensuring compliance and reporting accuracy
Reinforcing company policies, safety standards, and best practices through practical, scenario-based instruction
Acting as a learning consultant to OCC leadership, advising on process training, onboarding strategy, and readiness planning
Ensuring all training materials reflect current systems, policies, and methods tied to Brightspeed’s customer experience standards

Skills

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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