Mid-Market Expansion Account Manager at RingCentral

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, CommunicationsIndustries

Requirements

3-5 years of B2B sales experience, preferably in the technology sector
Demonstrated sales record of meeting and exceeding sales quotas
Success in maintaining existing customer base, cultivating new business, and upselling services/products
Ability to explore and make recommendations to customers based on customer needs
Excellent customer service orientation, face-to-face and on the phone to support remote users
Strong initiative and creativity applied through technology
Vibrant and energetic attitude, willingness to perform and get things done
Experience working in the channel is a plus

Responsibilities

Become the resident expert on the RingCentral services including Mobile, Office, and Contact Center and sell our hosted VoIP platform, call management services, and IP hardware
Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes
Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives to small and mid-market business markets
Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn
Proactively manage a list of 200+ current accounts acquired through direct & channel partners
Cultivate and saturate business within these accounts
Uncover and capitalize on upsell opportunities
Provide a high level of customer service
Leverage B2B solution selling skills to grow your book of business

Skills

Key technologies and capabilities for this role

Account ManagementB2B Solution SellingUpsellingVoIPContact CenterCall ManagementSales MethodologiesCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an inside sales/account management role that will be worked from our office in Denver.

What benefits does RingCentral offer?

RingCentral offers comprehensive medical, dental, vision, disability, life insurance, Health Savings Account (HSA), Flexible Spending Account (FSAs), Commuter benefits, 401K match and ESPP, paid time off and paid sick leave, and paid parental and pregnancy leave.

What are the key qualifications for this role?

Candidates need 3-5 years of B2B sales experience, preferably in technology, a demonstrated record of meeting and exceeding sales quotas, success in maintaining customer bases and upselling, and excellent customer service skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Account Manager role?

A strong candidate has 3-5 years of B2B sales experience in technology, a proven track record of exceeding quotas, success in upselling and retaining customers, channel experience as a plus, and a vibrant, energetic attitude with strong initiative.