Mid-Market Customer Success Manager at Canary Technologies

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, HotelsIndustries

Requirements

Bachelor's degree (BS/BA)
2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment
Strong understanding of customer success methodologies and best practices
Excellent communication, interpersonal, and presentation skills
Ability to manage multiple accounts simultaneously and prioritize tasks effectively
Proactive and results-oriented with a strong customer-centric approach
Familiarity with the hotel or hospitality industry is a plus

Responsibilities

Proactively engage with a portfolio of mid-market hotel accounts to ensure continued satisfaction and utilization of Canary products; identify and mitigate risks to customer churn
Monitor customer health metrics, identify areas for improvement, and develop action plans to increase customer success
Identify opportunities for product expansion within existing accounts, collaborating with sales teams to drive upsell and cross-sell initiatives
Build strong, trusted relationships with key stakeholders at client hotels, including general managers, operations managers, and IT teams
Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to customers
Act as an escalation point for customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution
Conduct regular Quarterly Business Reviews (QBRs) with key clients to review performance, discuss strategic goals, and present product roadmaps

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementChurn MitigationCustomer Health MonitoringUpsellCross-sellRelationship ManagementProduct ExpertiseHospitality SoftwareStakeholder Engagement

Questions & Answers

Common questions about this position

What experience is required for the Mid-Market Customer Success Manager role?

The role requires a Bachelor's degree and 2-3 years of proven experience in account management or customer success, preferably in a B2B SaaS environment. Familiarity with the hotel or hospitality industry is a plus.

What key skills are needed for this position?

Candidates need excellent communication, interpersonal, and presentation skills, the ability to manage multiple accounts and prioritize tasks, and a proactive, results-oriented, customer-centric approach. A strong understanding of customer success methodologies and best practices is also required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What does Canary Technologies say about its company culture and benefits?

Canary works hard to ensure it is a fun and exciting place to work, offering benefits like Canary Days to give the team time off.

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees