Account Executive - Mid Market
Ampere- Full Time
- Mid-level (3 to 4 years)
Candidates should have 2-5 years of closing experience with customers, ideally with a SaaS product. Strong verbal and written communication skills and high attention to detail are required. A desire to learn Assembled's technical product and effectively communicate its value is essential. Candidates must be highly motivated self-starters who are eager to learn and open to feedback, along with being team players who are collaborative and goal-oriented. Experience with Salesforce hygiene and building pipeline from various sources is necessary, and candidates should be comfortable working in a rapidly changing environment.
The Account Executive will identify high-potential businesses and verticals and develop outbound strategies to attract them to Assembled. They will articulate and demonstrate the company's value proposition to create enthusiasm among prospects. The role involves running effective sales processes from start to finish, including demos and negotiations, while acting as a trusted advisor to prospective customers. The Account Executive will work closely with Customer Success to ensure successful onboarding and collaborate cross-functionally with Marketing and Engineering to provide customer feedback. Additionally, they will use their learnings to build and iterate on the sales philosophy, playbook, and processes.
Optimizes workforce management for customer support
Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.