Assembled

Mid-Market Account Executive

San Francisco, California, United States

$100,000 – $200,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, AI & Machine LearningIndustries

Requirements

Candidates should have 2-5 years of closing experience with customers, ideally with a SaaS product. Strong verbal and written communication skills and high attention to detail are required. A desire to learn Assembled's technical product and effectively communicate its value is essential. Candidates must be highly motivated self-starters who are eager to learn and open to feedback, along with being team players who are collaborative and goal-oriented. Experience with Salesforce hygiene and building pipeline from various sources is necessary, and candidates should be comfortable working in a rapidly changing environment.

Responsibilities

The Account Executive will identify high-potential businesses and verticals and develop outbound strategies to attract them to Assembled. They will articulate and demonstrate the company's value proposition to create enthusiasm among prospects. The role involves running effective sales processes from start to finish, including demos and negotiations, while acting as a trusted advisor to prospective customers. The Account Executive will work closely with Customer Success to ensure successful onboarding and collaborate cross-functionally with Marketing and Engineering to provide customer feedback. Additionally, they will use their learnings to build and iterate on the sales philosophy, playbook, and processes.

Skills

SaaS
Salesforce
Outbound
Pipeline Management
Communication
Negotiation
Customer Onboarding
Sales Processes

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$68.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Competitive compensation and equity package
Insurance coverage
401(k)
CSA Credit
Stipend for use at any Assembled customer
Professional development stipend
Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.
Rapid AI advancements require continuous innovation, straining resources.
Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.
The platform integrates seamlessly with tools like Google Calendar and Slack.
Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.
Increased demand for remote work solutions aligns with Assembled's capabilities.
Growing need for omnichannel support enhances Assembled's market relevance.

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