Member Experience Supervisor Full Time at BJ's Wholesale Club

Lebanon, New Hampshire, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team development through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Capability to create a safe and collaborative environment with open communication and team trust
Experience in recognizing and retaining top talent, celebrating achievements, and focusing on career growth

Responsibilities

Work closely with the Assistant Club Manager of Member Experience to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments: Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Maintain a positive member service experience
Uphold Grand Opening Look Daily (GOLD) standard club conditions
Provide overall leadership and direction within the club
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment
Encourage continuous learning and create opportunities for team success
Support team development through training, feedback, and on-the-job coaching
Promote strategic thinking, ethical decision-making, and inclusion
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST)
Monitor member engagement levels and department execution to ensure premium shopping experience
Resolve member concerns and support team in delivering satisfaction

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceAudit ComplianceTalent DevelopmentPolicy ExecutionMembership SalesFront End Management

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans like three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require on-site work?

This is a full-time position requiring on-site work within the club, as it involves leading Front End Leads, Cashiers, and Membership Sales Ambassadors and ensuring club conditions meet standards.

What leadership skills are required for the Member Experience Supervisor role?

The role requires strong business acumen, strategic thinking, data-driven decision-making, effective communication, building high-performing teams, delivering results, developing talent through coaching and empowerment, and displaying leadership by fostering trust and collaboration.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, fostering growth through collaboration, coaching, empowerment, trust, open communication, and inclusive relationships.

What teams does the Member Experience Supervisor lead?

The supervisor directly leads the Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors.