Member Experience Supervisor Full Time at BJ's Wholesale Club

Lebanon, New Hampshire, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Capability to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Proven ability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership skills, including fostering trust, promoting open communication, resolving conflicts constructively, and building inclusive relationships
Skills in teaching, coaching, and leading team development through training, feedback, and on-the-job coaching
Ability to drive a values-based culture promoting strategic thinking, ethical decision-making, and inclusion
Capability to create a safe and collaborative environment with open communication and team trust
Experience in recognizing and retaining top talent, celebrating achievements, and focusing on career growth

Work closely with the Assistant Club Manager of Member Experience to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments: Front End Leads (FELs), Cashiers, and Membership Sales Ambassadors
Ensure consistent execution of policies and procedures
Maintain a positive member service experience
Uphold Grand Opening Look Daily (GOLD) standard club conditions
Provide overall leadership and direction within the club
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment
Encourage continuous learning and create opportunities for team success
Support team development through training, feedback, and on-the-job coaching
Promote strategic thinking, ethical decision-making, and inclusion
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST)
Monitor member engagement levels and department execution to ensure premium shopping experience
Resolve member concerns and support team in delivering satisfaction