Sr. Marketing Operations and Analytics Manager
Zip- Full Time
- Junior (1 to 2 years)
Glia is an award-winning technology company that powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. Our technology enhances human abilities such as problem-solving, creative thinking, and relationship building, leading to magical moments. We are seeking an experienced Marketing Operations leader to be a strategic partner to our CMO, modernize and manage our pipeline generation architecture including MarTech systems and funnel optimization, and use data and analytics to bring proactive insights that propel the Revenue Marketing function forward in a sustainable, efficient way. You will report to the VP of Revenue Operations and work closely with the Revenue Operations org and full GTM leadership team.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.